Training ITIL5_SERVICE_EN
Accreditation
Training
Price of training from PLN 2,190 net
Language: english
*the price depends, among others on the form of training and the date
Additional products
Book price from PLN 360 net
Exam price from PLN 200 net
Duration: 24 teaching hoursTraining with examTraining conducted in PolishTraining materials in English
Accredited ITIL® Service (version 5) training now available for pre-order!
Premiere: March 12, 2026.
Find a training date convenient for you or contact us: academy@assecods.pl or +48 801 30 30 30
Course description:
For all organizations and people aiming for excellence in digital service management!
The 3-day accredited ITIL® Service (version 5) training is designed for organizations that deliver and manage digital services as their primary business, as part of a broader portfolio, or in combination with product development and management. Digital services are central to how modern organizations co-create value with their customers, users, and other stakeholders. They enable new and enhance existing business capabilities and allow to access and experience the value offered by digital products.
ITIL Service training is focused on how service management enables the Digital Product and Service Lifecycle. It shows how to apply in practice the 8 activities of the digital service vendor’s value chain (discover, design, acquire, build, transition, operate, deliver, and support).
ITIL Service is designed to be practical and directly applicable. It provides role-specific insights that can be applied immediately to service design, delivery, operations, support, and improvement. Above all, it emphasizes that effective service management is the result of co-creation: connected thinking, clear responsibilities, and continual improvement across product vendors, service providers, partners, and consumers.
Consider combining the knowledge from this course with ITIL Product training. Where the ITIL Service training emphasizes how services are managed, supported, and sustained, the ITIL Product focuses on product management, innovation, and delivery. Together, they provide a complementary perspective: one grounded in service resilience and consumer experience, the other in product evolution and competitiveness. Together, the two courses offer a unified view of how product management and service management combine to co-create value.
Everything you need to know about the new ITIL (version 5).
Benefits
Target audience
ITIL Service training speaks to a broad and collaborative professional community, including:
Each of these roles contributes to the co-creation of digital value. This training helps them work in alignment rather than isolation, fostering shared understanding and coordinated action across disciplines.
Prerequisites
ITIL Foundation (version 4 or 5)
Course content:
The ITIL® Service (version 5) training course is an intensive 3-day program, packed with practical knowledge, real-world examples, exercises, and group discussions to reinforce the important points.
During the training, we will discuss sample exam questions together to prepare you for the certification exam.
The training agenda is as follows:
Day 1
Day 2
Day 3
Additional information:
The training price includes:
The training also requires the purchase of an exam package, which includes:
Optional services you may be interested in:
Electronic materials are available on the PeopleCert portal after logging in and entering the voucher number.
The exam voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert’s voucher redemption policy.
Training organization
Remote training organization
On-site training organization
Accreditation granted to Asseco Data Systems S.A. (Asseco Academy) by PeopleCert International Limited.
ITIL®, Swirl logo™ and ITIL Accredited Training Organization logo® sare registered trade marks of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.
PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.
You can choose the language of the exam – Polish, English or other.
Key benefits of taking a PeopleCert Mock Exam:
Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.
PeopleCert Plus 12-month subscription includes:
(1) Extra Mock Exams for each exam you plan to take;
(2) Take2 Resit for any of your exams;
(3) Continuous Professional Development (CPD) to keep your certifications current;
(4) Digital Badges to showcase your exam certifications;
(5) Live Masterclass webinars for subscribers only;
(6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;
Learn more: https://www.peoplecert.org/Membership
Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.
Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.
Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.
The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.
Learn more: https://www.peoplecert.org/Take2
PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.
At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.
PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.
Practice before the final exam;
Focus study efforts on the areas needed;
Familiarise with the exam environment;
Tackle exam-anxiety;
Enhance time-management skills;
Build mental stamina.
The mandatory exam package includes:
Information about the exam:
The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.
*) List of PeopleCert regions
Remote
… if you value the opportunity to learn with a trainer and other participants, from anywhere without having to commute.
Stationary
… if you want to learn while sitting in the same room with the trainer and other participants.
Online
… if you want to learn from materials available via the interenet anywhere at any time
Filters:
Training: ITIL5_SERVICE_EN
ITIL® Service (wersja 5) in English
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