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Asseco Academy » Training » ITIL® Transformation (wersja 5) in English

Training ITIL5_TRN_EN

ITIL® Transformation (wersja 5) in English

Accreditation

  • Training description
  • Scope
  • Additional info
  • Exam

Training description

Accredited ITIL® Transformation (version 5) training now available for pre-order!

Premiere: April 9, 2026.

Find a training date convenient for you or contact us: academy@assecods.pl or +48 801 30 30 30

 

Course description:

3-day accredited ITIL® Transformation (version 5) training provides practical, scalable guidance for embedding, sustaining, and optimizing change across products and services.

ITIL Transformation differs from routine improvement in its scale, scope, cost and risk. It requires coordinated change across many dependencies and may involve significant uncertainty. Understanding transformation complexity helps explain why different contexts require different methods; predictable contexts allow detailed planning while unpredictable ones require adaptive approaches. Transformation work is structured into four interconnected layers: governance, positioning, execution and learning, which together connect strategic direction, contextual understanding, implementation, and continual improvement.

ITIL Transformation Model

Core Themes

  • Understanding transformation complexity and organisational context
  • Applying the ITIL Transformation Model
  • Using patterns, tools, and governance to enable sustainable change

Key Messages

  • Provides a structured, practical approach to managing complex transformation initiatives
  • Helps organizations balance governance, execution, and learning during periods of change
  • Supports sustainable transformation aligned with business value and organizational resilience

 

Learn the essentials about the new ITIL (version 5) and see where to start.

 

Benefits

  • Ensures managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working
  • Formalizes and streamlines organisational capabilities with clearer accountabilities and responsibilities
  • Improves the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management
  • Improves the performance of the overall SVS by supporting collaboration across stakeholders and value streams

Target audience

  • Sponsors and owners of transformation initiatives, responsible for leading change
  • Professionals involved in delivering transformation work, to understand what needs to be done
  • Professionals impacted by transformation, to understand the support and engagement they can expect
  • Consultants supporting organisations through transformation initiatives

Prerequisites

Any ITIL 4 certification or ITIL Foundation (Version 5)

Scope

Course content:

The ITIL® Transformation (version 5) training course is an intensive 3-day program, packed with practical knowledge, real-world examples, exercises, and group discussions to reinforce the important points.

During the training, we will discuss sample exam questions together to prepare you for the certification exam.

The training agenda is as follows:

 

Day 1

  • Training introduction
  • New ITIL
  • What is ITIL Transformation?
  • Module 1: Introduction to ITIL and Transformation concepts
    • digital products, digital services, and their key characteristics
    • how digital products and services create value through service offerings
    • purpose and structure of the ITIL Product and Service Lifecycle Model
    • value chain activities and how they create value through products and services
    • relationships between products, services, value co‑creation, and lifecycle management activities
    • transformation within the ITIL context, including its scope in the ITIL Value System, and the characteristics of change
  • Module 2: The ITIL Transformation Model: layers and structure
    • four layers of transformation (governance, positioning, execution, learning) and their roles
    • how the ITIL Transformation Model is applied in practice
    • apply the stages (and their steps) of the transformation approach in the correct sequence
    • how ‘ordered’, ‘complex’, and ‘chaotic’ contexts influence transformation
    • twelve stages of the ITIL Transformation Model
  • Module 3: Transformation patterns overview and transformation pattern type 1: initiation patterns
    • three transformation pattern types: initiation, governance, and execution
    • how each pattern type supports transformation work
    • key characteristics of the five initiation patterns
    • how initiation patterns shape scope, sponsorship, and timing
    • common BAU and transformation governance patterns
    • when to use the three execution patterns: contain, discover, and implement

 

Day 2

  • Module 4: Transformation pattern type 2: governance patterns
    • common BAU governance patterns
    • common transformation governance patterns
    • how governance interacts with initiation and execution across layers
    • distinguish BAU vs. transformation governance patterns
    • authority and assurance combinations that shape governance patterns
    • how governance supports alignment, decision‑making, and oversight in transformation
  • Module 5: Transformation pattern type 3: execution patterns
    • three execution patterns (contain, discover, implement) and explain when each is used
    • how transformation work is executed using the contain pattern
    • how transformation work is executed using the discover pattern
    • how transformation work is executed using the implement pattern
    • which execution pattern fits different transformation situations
    • apply the correct execution pattern to simple transformation examples
  • Module 6: End-to-end examples of transformation
    • layers, stages, and patterns used in an end‑to‑end transformation example
    • how the four layers work together in a full transformation flow
    • how stages progress left‑to‑right and how feedback may influence movement
    • how execution, governance, and positioning appear in a real transformation
    • how insights and outcomes strengthen capability in future transformations

 

Day 3

  • Module 7: Measurement, tools, learning, and synthesis
    • key transformation tools, methods and techniques such as complexity thinking, VSM, OKRs, the ITIL Maturity Model, ToC, and RACI/RASCI
    • how these tools support observation, governance, and execution during transformation
    • benefits and issues of using measurements in transformation work
    • appropriate measures of progress and outcomes for transformation examples
    • methods for reflection, synthesis, and knowledge transfer within the ITIL Value System
    • apply reflection and synthesis methods to integrate lessons learned across the ITIL VS
  • Module 8: AI, ITIL, and other frameworks integration
    • ITIL AI governance model and describe its purpose in transformation
    • how AI governance supports transformation and effective implementation
    • how AI supports readiness assessments and adaptive governance
    • how AI and automation influence transformation methods and tools
    • how ITIL and DevOps work together across the product and service lifecycle
    • how ITIL aligns with PRINCE2 to support structured change delivery
  • Course summary
  • Exam preparation

Additional info

Additional information:

The training price includes:

  • Participation in a 3-day ITIL® Transformation (version 5) training course conducted live by an expert trainer
  • Official electronic Learner Workbook
  • Official electronic Quick Reference Guide
  • Syllabus with exam requirements
  • 2 sets of sample exam questions with answers and explanations
  • ITIL glossary

The training also requires the purchase of an exam package, which includes:

  • Official ITIL® Transformation (version 5) eBook
  • Voucher for the ITIL® Transformation (version 5) online exam with On-line Proctor service

 

Optional services you may be interested in:

  • Take2 exam insurance
  • Additional official mock exam (two versions available – A and B)
  • Annual PeopleCert Plus subscription (includes Take2 insurance and additional mock exams)
  • ITIL® Transformation (version 5) Official book in paperback in English (eBook version included in the price of the Exam Package)
  • PeopleCert paper certificate confirming exam completion

 

Electronic materials are available on the PeopleCert portal after logging in and entering the voucher number.

The exam voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert’s voucher redemption policy.

 

Training organization

  • Type of training: public or in-house
  • Form of delivery: remotely in a Virtual Classroom or on-site; more information (instructor-led live online classes)
  • Training language: English
  • Material language: English
  • Exam: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form

 

Remote training organization

  • Each participant should register for a remote training session between 8:30-8:50am CET
  • The workday will run from 9:00am to 3:30pm CET
  • There will be several breaks during the working day, including a 60-minute lunch break and 10-minute coffee breaks after each hour of training
  • A set of accredited training materials is distributed electronically

 

On-site training organization

  • The workday will run from 9:00am to 5:00pm CET
  • A set of accredited training materials is distributed electronically

 

Accreditation granted to Asseco Data Systems S.A. (Asseco Academy) by PeopleCert International Limited.

ITIL®, Swirl logo™ and ITIL Accredited Training Organization logo® sare registered trade marks of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.

Exam

  • Take2 Exam Re-sit option

    Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

    Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

    Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

    The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.

    Learn more: https://www.peoplecert.org/Take2

     

  • PeopleCert hard copy certificate

    PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

    At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.

  • Annual PeopleCert Plus Membership

    PeopleCert Plus 12-month subscription includes:

    (1) Extra Mock Exams for each exam you plan to take;

    (2) Take2 Resit for any of your exams;

    (3) Continuous Professional Development (CPD) to keep your certifications current;

    (4) Digital Badges to showcase your exam certifications;

    (5) Live Masterclass webinars for subscribers only;

    (6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;

    Learn more: https://www.peoplecert.org/Membership

  • Additional Mock Exam – version A

    PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    • Practice before the final exam;
    • Focus study efforts on the areas needed;
    • Familiarise with the exam environment;
    • Tackle exam-anxiety;
    • Enhance time-management skills;
    • Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Additional Mock Exam – version B

    PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    Practice before the final exam;

    Focus study efforts on the areas needed;

    Familiarise with the exam environment;

    Tackle exam-anxiety;

    Enhance time-management skills;

    Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Exam Package: ITIL® Transformation (Learner Kit, eBook, Voucher)

    The mandatory exam package includes:

    • Official ITIL® Transformation (version 5) eBook,
    • Voucher for the ITIL® Transformation (version 5) online exam with On-line Proctor service.

    Information about the exam:

    • Type: Multiple-choice (1 correct answer out of 4),
    • Language: English,
    • Number of questions: 40,
    • Duration: 90 minutes (candidates taking the exam in a language that is not their native or working language are awarded 25% extra time, that is 113 minutes in total),
    • Pass rate threshold: TBD,
    • Scenario: Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions apply to; for at least one question, candidates will also need to use the ‘Transformation’ part of the scenario,
    • Open book exam: ITIL® Transformation Official Book should be used, and candidates can make notes inside the book, but no other material is allowed,
    • Exam version: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form,
    • The exam is supervised by PeopleCert; photo ID is required, and the camera and microphone must be turned on during the exam;
    • No third parties are allowed in the room during the exam;
    • Prerequisites: Completion of an accredited ITIL Experience training course,
    • Exam voucher valid: 12 months from purchase (unless other terms apply in the promotion),
    • Certificate valid: 3 years from date of issue, with the possibility of extension.

    The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.

    *) List of PeopleCert regions

Training schedule

Remote

… if you value the opportunity to learn with a trainer and other participants, from anywhere without having to commute.

Stationary

… if you want to learn while sitting in the same room with the trainer and other participants.

Online

… if you want to learn from materials available via the interenet anywhere at any time

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