Plan, configure, and manage collaboration communications systems with Microsoft Teams

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Training MS-721T00

Plan, configure, and manage collaboration communications systems with Microsoft Teams

IT Solutions Cloud Computing Microsoft Modern Workplace Modern Workplace

Accreditation

Training description

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Before attending this course, students should have general knowledge of the following topics:

Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics

Scope

a

Introduction to Teams meetings and calling
- Introduction
- Overview of Teams meetings and events
- Overview of Teams Phone
- Overview of auto attendants and call queues
- Overview of Teams clients
- Overview of Microsoft Teams Rooms and phones
- Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
Plan for Teams Phone
- Plan to deploy Teams Phone
- Plan for Teams Phone PSTN connectivity
- Determine license requirements
- Plan for Teams Phone devices
- Plan and design Teams Phone features
- Plan for voicemail
Plan for Microsoft Teams Rooms and Surface Hub
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub
- Understand and plan Teams Room accessories, components, and peripherals
- Integrate Teams with third-party or existing conferencing solutions
- Understand Teams Rooms management options
Plan and optimize network performance for Teams media
- Understand Teams network requirements
- Evaluate network specifications
- Design network for media optimizati
- Design and validate VPN split tunneling
- Configure media bit rate for Teams
- Design and implement QoS
Configure and deploy Teams Phone
- Configure emergency calling for Teams Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone policies
- Create and manage Teams policies
Configure and deploy Teams Phone with Direct Routing
- Design Direct Routing call flows
- Implement SIP trunking with Direct Routing
- Configure Emergency Calling for Direct Routing
- Extend Teams Direct Routing infrastructure
- Deploy and maintain a survivable branch appliance
Extend Teams Phone with additional services
- Understand how Teams interacts with additional services
- Configure compliance recording in Teams
- Configure and integrate a certified contact center in Teams
- Design and deploy voice bots in Teams
Manage meetings and events experiences
- Explore meetings and events in Microsoft Teams
- Configure meeting settings
- Create and manage meeting policies
- Configure audio conferencing
- Create and manage meeting templates and template policies
- Create and manage meetings customization policies
- Explore webinars and town halls with Teams Premium
- Create and manage events policies
- Explore immersive spaces in Teams
Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
- Prepare
- Exercise – Create a security group
- Exercise – Create and assign a messaging policy in Teams admin center
- Exercise – Create a meeting policy and assign with PowerShell
Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable additional calling features for Teams Phone
- Enable users for Teams Phone Mobile
Configure auto attendants and call queues
- Design call flows for auto attendants and call queues
- Configure auto attendants and call queues
- Deploy a channel-based call queue
- Configure resource accounts
- Configure Microsoft 365 groups for voicemail
- Interpret call queue conference modes
- Interpret call queue routing methods
- Configure holidays for auto attendants and call queues
- Configure custom music on hold
Configure, deploy, and manage Teams devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Microsoft Teams Rooms management options
- Manage Surface Hub 2S devices
- Configure Microsoft Teams SIP gateway
- Manage Microsoft Teams displays
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
Guided project – Prepare meeting room experiences
- Prepare
- Exercise – Create dynamic security group
- Exercise – Configure security settings
- Exercise – Create room resource accounts
- Exercise – Configure mailbox properties
Monitor and troubleshoot Teams collaboration communications systems
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Teams client issues
- Diagnose and troubleshoot call failure and call quality issues
- Report on and troubleshoot Teams calls with Call Quality Dashboard
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices
- Troubleshoot Teams meetings and calling
- Troubleshoot Teams Rooms devices
- Knowledge check
- Summary and resources

Exam

Pearson/VUE MCP Exam Voucher

Pearson/VUE MCP Exam Voucher

Voucher na egzamin Microsoft (jedno podejście).

Voucher na egzamin, do wykorzystania w centrum egzaminacyjnym Pearson VUE (w tym na egzaminach on-line), może być wykorzystany przez 1 rok od zakupu.
Microsoft Practice Test Voucher

Voucher na dostęp do oficjalnych testów przygotowujących do egzaminu Microsoft (opracowanych przez MeasureUp).

Voucher powinien być aktywowany na stronie marketplace.measureup.com w przeciągu 6 miesięcy od daty zakupu. Dostęp online do testów jest ważny przez 30 dni od aktywacji.
Microsoft ARB Certification Exam Replay Voucher

Pearson/VUE MCP Exam Voucher

Voucher na egzamin Microsoft (dwa podejścia).

Voucher na egzamin, do wykorzystania w centrum egzaminacyjnym Pearson VUE (w tym na egzaminach on-line), może być wykorzystany przez 1 rok od zakupu.

Training schedule

Remote

… if you value the opportunity to learn with a trainer and other participants, from anywhere without having to commute.

Stationary

… if you want to learn while sitting in the same room with the trainer and other participants.

Online

… if you want to learn from materials available via the interenet anywhere at any time

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Training: MS-721T00

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Plan, configure, and manage collaboration communications systems with Microsoft Teams

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Plan, configure, and manage collaboration communications systems with Microsoft Teams

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