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Asseco Academy » Training » ITIL® Product (wersja 5) eLearning in English

Training ITIL5_PRODUCT_EN_eLearning

ITIL® Product (wersja 5) eLearning in English

Accreditation

  • Training description
  • Scope
  • Additional info
  • Exam

Training description

Accredited ITIL® Product (version 5) training now available for pre-order!

Premiere: March 12, 2026.

Find a training date convenient for you or contact us: academy@assecods.pl or +48 801 30 30 30

 

Course description:

For all organizations and people aiming to innovate and co-create value through digital products!

The ITIL® Product (version 5) eLearning from is designed for organizations that create and manage digital products as their primary business, as part of a broader portfolio, or in combination with product development. Digital products are central to how modern organizations co-create value with their customers, users, and stakeholders. They enable new and enhance existing business capabilities and form a technology foundation for digital services.

ITIL Product training is focused on how product management enables the Digital Product and Service Lifecycle. It shows how to apply in practice the 8 activities of the digital product vendor’s value chain (discover, design, acquire, build, transition, operate, deliver, and support).

ITIL Product is written to be practical and directly applicable. It provides role-specific insights that can be applied immediately to product development, delivery, operations, and improvement. Above all, it emphasizes that effective product management is the result of co-creation: connected thinking, clear responsibilities, and continual improvement across product vendors, service providers, partners, and consumers

Consider combining the knowledge from this course with ITIL Service training. Where the ITIL Service training emphasizes how services are managed, supported, and sustained, the ITIL Product focuses on product management, innovation, and delivery. Together, they provide a complementary perspective: one grounded in service resilience and consumer experience, the other in product evolution and competitiveness. Together, the two courses offer a unified view of how product management and service management combine to co-create value.

Everything you need to know about the new ITIL (version 5).

 

Benefits

  • You will understand the key concepts of digital products and services
  • You will be able to explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
  • You will understand how organizational value chain activities support the ITIL Product and Service Lifecycle
  • You will be able to apply the purpose, scope, steps, roles, outputs, CSFs, metrics, and practical recommendations for each lifecycle activity
  • You will understand how management practices enable and support lifecycle activities
  • You will be able to apply human-centred design principles, effective acquisition approaches, and operational practices
  • You will understand how operating models, value streams, and organizational structures contribute to successful digital product management
  • You will understand how AI, automation, and complementary frameworks (PRINCE2, DevOps) support and enhance digital product and service management
  • You will prepare for the ITIL Product exam (version 5) to obtain an international certificate confirming your knowledge and competences.

 

Target audience

ITIL Product training speaks to a broad and collaborative professional community, including:

  • Product and digital delivery roles: product owners, product managers, platform leads, and business analysts.
  • Architecture and design functions: enterprise architects, solution designers, and product designers.
  • Software and application development teams: developers, engineers, DevOps practitioners, and site reliability engineers.
  • Service management and delivery roles: service owners, support managers, process leads, and specialists in incident, problem, and change management.

Each of these roles contributes to the co-creation of value through digital technology. This training helps them work in alignment rather than isolation, fostering shared understanding and coordinated action across disciplines.

 

Prerequisites

ITIL Foundation (version 4 or 5)

Scope

Course content:

The ITIL® Product (version 5)eLearning is packed with practical knowledge and real-world examples to reinforce the important points.

The training agenda is as follows:

  • Training introduction
  • What is ITIL Product?
  • New ITIL Qualification Scheme
  • Module 1: Digital products and services
  • Module 2: Discover
  • Module 3: Design
  • Module 4: Acquire
  • Module 5: Build
  • Module 6: Transition
  • Module 7: Operate
  • Module 8: Deliver
  • Module 9: Support
  • Module 10: Lifecycle Management
  • Module 11: ITIL and other frameworks
  • Course summary
  • Exam preparation

Additional info

Additional information:

The training price includes:

  • 12-month access to ITIL® Product (version 5) eLearning
  • Official electronic Learner Workbook
  • Official electronic Quick Reference Guide
  • Syllabus with exam requirements
  • 2 sets of sample exam questions with answers and explanations
  • ITIL glossary

The training also requires the purchase of an exam package, which includes:

  • Official ITIL® Product (version 5) eBook
  • Voucher for the ITIL® Product (version 5) online exam with On-line Proctor service

 

Optional services you may be interested in:

  • Take2 exam insurance
  • Additional official mock exam (two versions available – A and B)
  • Annual PeopleCert Plus subscription (includes Take2 insurance and additional mock exams)
  • ITIL® Product (version 5) Official book in paperback in English (eBook version included in the price of the Exam Package)
  • PeopleCert paper certificate confirming exam completion

 

Electronic materials are available on the PeopleCert portal after logging in and entering the voucher number.

The exam voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert’s voucher redemption policy.

 

Training organization

  • Form of delivery: eLearning on the PeopleCert platform
  • Material language: English

 

eLearning organization

  • Step 1. Log in to PeopleCert with your credentials at https://www.peoplecert.org/login
  • Step 2. Redeem your voucher code provided by your training organisation
  • Step 3. Check and confirm that you have the correct exam and materials in your profile overview. You should see your Official eBook in the My eBooks tab and eLearning in the My Training tab
  • Step 4. Once you have clicked on Access Now in My Training, you will be directed to the Welcome page of your eLearning course.

 

Accreditation granted to Asseco Data Systems S.A. (Asseco Academy) by PeopleCert International Limited.

ITIL®, Swirl logo™ and ITIL Accredited Training Organization logo® sare registered trade marks of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.

Exam

  • Additional Mock Exam – version A

    PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    • Practice before the final exam;
    • Focus study efforts on the areas needed;
    • Familiarise with the exam environment;
    • Tackle exam-anxiety;
    • Enhance time-management skills;
    • Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Additional Mock Exam – version B

    PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    Practice before the final exam;

    Focus study efforts on the areas needed;

    Familiarise with the exam environment;

    Tackle exam-anxiety;

    Enhance time-management skills;

    Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Annual PeopleCert Plus Membership

    PeopleCert Plus 12-month subscription includes:

    (1) Extra Mock Exams for each exam you plan to take;

    (2) Take2 Resit for any of your exams;

    (3) Continuous Professional Development (CPD) to keep your certifications current;

    (4) Digital Badges to showcase your exam certifications;

    (5) Live Masterclass webinars for subscribers only;

    (6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;

    Learn more: https://www.peoplecert.org/Membership

  • PeopleCert hard copy certificate

    PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

    At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.

  • Take2 Exam Re-sit option

    Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

    Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

    Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

    The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.

    Learn more: https://www.peoplecert.org/Take2

     

  • Exam Package: ITIL® Product (Learner Kit, eBook, Voucher)

    The mandatory exam package includes:

    • Official ITIL® Product (version 5) eBook,
    • Voucher for the ITIL® Product (version 5) online exam with On-line Proctor service.

    Information about the exam:

    • Type: Multiple-choice (1 correct answer out of 4),
    • Language: English,
    • Number of questions: 40,
    • Duration: 90 minutes (candidates taking the exam in a language that is not their native or working language are awarded 25% extra time, that is 113 minutes in total),
    • Pass rate threshold: TBD,
    • Scenario: Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions apply to; for at least one question, candidates will also need to use the ‘Product’ part of the scenario,
    • Open book exam: ITIL® Product Official Book should be used, and candidates can make notes inside the book, but no other material is allowed,
    • Exam version: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form,
    • The exam is supervised by PeopleCert; photo ID is required, and the camera and microphone must be turned on during the exam;
    • No third parties are allowed in the room during the exam;
    • Prerequisites: Completion of an accredited ITIL Product training course,
    • Exam voucher valid: 12 months from purchase (unless other terms apply in the promotion),
    • Certificate valid: 3 years from date of issue, with the possibility of extension.

    The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.

    *) List of PeopleCert regions

Training schedule

Remote

… if you value the opportunity to learn with a trainer and other participants, from anywhere without having to commute.

Stationary

… if you want to learn while sitting in the same room with the trainer and other participants.

Online

… if you want to learn from materials available via the interenet anywhere at any time

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