{"id":5184,"date":"2021-04-08T12:33:41","date_gmt":"2021-04-08T12:33:41","guid":{"rendered":"https:\/\/academy.asseco.pl\/?p=5184"},"modified":"2021-04-08T13:00:22","modified_gmt":"2021-04-08T13:00:22","slug":"nowoczesne-metody-supportu","status":"publish","type":"post","link":"https:\/\/academy.asseco.pl\/en\/nowoczesne-metody-supportu\/","title":{"rendered":"Nowoczesne metody supportu &#8211; testowy wpis"},"content":{"rendered":"<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p>Chmura obliczeniowa, Agile, DevOps, automatyzacja, to tylko niekt\u00f3re z wyzwa\u0144 z kt\u00f3rymi mierz\u0105 si\u0119 obecnie dostawcy cyfrowych us\u0142ug. Dla klient\u00f3w nie ma to jednak \u017cadnego znaczenia. Klienci chc\u0105 po prostu korzysta\u0107 z dobrych us\u0142ug. Chc\u0105 by\u0107 zadowoleni z jako\u015bci obs\u0142ugi. Oceniaj\u0105 ca\u0142o\u015bci dozna\u0144 zwi\u0105zanych z us\u0142ug\u0105 i relacjami z dostawc\u0105. Dlatego klienci i u\u017cytkownicy cyfrowych us\u0142ug potrzebuj\u0105 dzisiaj Service Desku, czyli sprawnej organizacji wspieraj\u0105cej ich w codziennym u\u017cywaniu us\u0142ug, bardziej ni\u017c kiedykolwiek przedtem. Service Desk, kt\u00f3ry potrafi zadba\u0107 o ka\u017cdy etap podr\u00f3\u017cy klienta, jest wi\u0119c dzisiaj na wag\u0119 z\u0142ota.<\/p>\n<\/div><\/div>\n\n<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p>Obserwuj\u0105c rozw\u00f3j rynku IT, \u0142atwo zauwa\u017cy\u0107 wyra\u017any globalny trend przenoszenia us\u0142ug do chmury obliczeniowej. Dla wielu firm Amazon Web Services czy Google Cloud Platform skutecznie zast\u0119puj\u0105 w\u0142asn\u0105 serwerowni\u0119. Coraz wi\u0119cej firm zmienia spos\u00f3b my\u015blenia i dzia\u0142ania, i stosuje podej\u015bcie Agile, czyli zwinne metodyki wytw\u00f3rcze.&nbsp;Popularno\u015b\u0107 zyskuje koncepcja DevOps, czyli ma\u0142ych dobrze upe\u0142nomocnionych zespo\u0142\u00f3w jednocze\u015bnie rozwijaj\u0105cych i utrzymuj\u0105cych us\u0142ugi, silnie skoncentrowanych wok\u00f3\u0142 produkt\u00f3w biznesowych, kt\u00f3re w po\u0142\u0105czeniu ze zwinnymi metodykami wytw\u00f3rczymi skutkuj\u0105 wr\u0119cz rewolucyjn\u0105 zmian\u0105 kulturow\u0105 oraz du\u017cym tempem wdra\u017cania zmian w us\u0142ugach dostarczanych do klient\u00f3w. By sprosta\u0107 tempu zmian, testy s\u0105 automatyzowane, podobnie procesy utrzymania i wsparcia us\u0142ug, dzi\u0119ki czemu us\u0142ugi dla klient\u00f3w staj\u0105 si\u0119 jeszcze bardziej niezawodne.<\/p>\n<\/div><\/div>\n\n<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p>Klienci s\u0105 zadowoleni, bo ich pomys\u0142y b\u0142yskawicznie trafiaj\u0105 na rynek i s\u0105 tam od razu weryfikowane. Dev (Developement) b\u0142yszczy, bo wytwarza te produkty. W tym samym czasie Ops (IT Operations) mo\u017ce jedynie stara\u0107 si\u0119 nie op\u00f3\u017ania\u0107 tempa zmian w us\u0142ugach. Operacje staj\u0105 si\u0119 coraz wyra\u017aniej obszarem commodity \u2013 to tutaj szuka si\u0119 oszcz\u0119dno\u015bci. Service Desk wydaje si\u0119 by\u0107 pierwszy na li\u015bcie do zredukowania, jako nie dodaj\u0105cy warto\u015bci dla klienta i zb\u0119dny w coraz mocniej zautomatyzowanych operacjach. To wszystko jednak tylko cz\u0119\u015b\u0107 prawdy o dzisiejszej informatyce i jej klientach. [\u2026]<\/p>\n<\/div><\/div>\n\n<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p><\/p>\n<\/div><\/div>\n\n<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p><\/p>\n<\/div><\/div>\n\n<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p><\/p>\n<\/div><\/div>\n\n<div class=\"u-flex-12\/12\"><div class=\"o-wrapper u-padding-horizontal-none\">\n<p><\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Cykl online\u2019owych spotka\u0144, podczas kt\u00f3rych przybli\u017camy nowe kierunki rozwoju metod zarz\u0105dzania us\u0142ugami IT, jak r\u00f3wnie\u017c najciekawsze zagadnienia obszaru programowania, zarz\u0105dzania<\/p>\n","protected":false},"author":23,"featured_media":5094,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nowoczesne metody supportu - testowy wpis - Asseco Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/academy.asseco.pl\/en\/nowoczesne-metody-supportu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nowoczesne metody supportu - testowy wpis - Asseco Academy\" \/>\n<meta property=\"og:description\" content=\"Cykl online\u2019owych spotka\u0144, podczas kt\u00f3rych przybli\u017camy nowe kierunki rozwoju metod zarz\u0105dzania us\u0142ugami IT, jak r\u00f3wnie\u017c najciekawsze zagadnienia obszaru programowania, zarz\u0105dzania\" \/>\n<meta property=\"og:url\" content=\"https:\/\/academy.asseco.pl\/en\/nowoczesne-metody-supportu\/\" \/>\n<meta property=\"og:site_name\" content=\"Asseco Academy\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-08T12:33:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-08T13:00:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2021\/04\/GettyImages-944101964a-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ewelina.wladek\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ewelina.wladek\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/academy.asseco.pl\/en\/nowoczesne-metody-supportu\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/academy.asseco.pl\/en\/nowoczesne-metody-supportu\/\"},\"author\":{\"name\":\"ewelina.wladek\",\"@id\":\"https:\/\/academy.asseco.pl\/en\/#\/schema\/person\/cb239d62588ab2de09ed420b2213e0d1\"},\"headline\":\"Nowoczesne metody supportu &#8211; 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