{"id":2290342,"date":"2026-05-23T03:17:01","date_gmt":"2026-05-23T01:17:01","guid":{"rendered":"https:\/\/academy.asseco.pl\/training\/default-layout-itil-4-foundation\/"},"modified":"2026-05-23T03:17:02","modified_gmt":"2026-05-23T01:17:02","slug":"itil-4-plan-implement-control-pic-in-english","status":"publish","type":"training","link":"https:\/\/academy.asseco.pl\/en\/training\/itil-4-plan-implement-control-pic-in-english\/","title":{"rendered":"ITIL\u00ae 4 Plan, Implement &#038; Control (PIC) in English"},"content":{"rendered":"<section class=\"o-section c-hero c-hero--training c-hero--secondary c-hero--small u-color--main-1 u-font--func-1 u-color--main-1 u-color-opacity-70 has-normal-font-size\"id=\"section_1\"\n>\n      <div class=\"o-wrapper c-hero__container\">\n    <div class=\"c-hero__content\">\n      <div class=\"o-flex o-flex--grids o-flex--grids-stretched c-hero__content-wrapper\">\n        <div class=\"o-flex__item u-flex-9\/12@large u-text--left o-flex o-flex--wrap c-hero__content-data\">\n          <div class=\"o-flex__item u-flex-12\/12\">\n          <div class=\"c-breadcrumbs__wrapper o-layout__itemo-flex o-flex--grids c-breadcrumbs--alternative u-hidden@less-then-large\">\n    <div class=\"o-flex__item u-flex-12\/12\">\n        <div class=\"c-breadcrumbs\"><span><span><a href=\"https:\/\/academy.asseco.pl\/en\/\">Asseco Academy<\/a><\/span><\/span><\/div>\n    <\/div>\n<\/div>          <\/div>\n          <div class=\"o-flex__item u-flex-12\/12\">\n            <p class=\"c-hero__id\">Training ITIL4_PIC_EN_Z<\/p>\n            <h2 class=\"c-heading c-heading--h2 c-hero__title u-margin-bottom-tiny \">ITIL\u00ae 4 Plan, Implement &#038; Control (PIC) in English<\/h2>            <div class=\"c-hero__desc\">\n     \n<\/div>                                  <\/div>\n          <div class=\"o-flex__item u-flex-12\/12 c-hero__metadata\">\n            <div class=\"c-hero__buttons\">\n                              <a href=\"https:\/\/academy.asseco.pl\/en\/trainings-catalog\/?category=24643\" class=\"c-button c-button--ghost c-button--small\">ITIL Practice Manager (version 5)<\/a>\n                              <a href=\"https:\/\/academy.asseco.pl\/en\/trainings-catalog\/?category=24635\" class=\"c-button c-button--ghost c-button--small\">ITIL (version 5)<\/a>\n                              <a href=\"https:\/\/academy.asseco.pl\/en\/trainings-catalog\/?category=24606\" class=\"c-button c-button--ghost c-button--small\">ITIL Practice<\/a>\n                              <a href=\"https:\/\/academy.asseco.pl\/en\/trainings-catalog\/?category=24501\" class=\"c-button c-button--ghost c-button--small\">ITIL and Service Management<\/a>\n                          <\/div>\n                      <\/div>\n        <\/div>\n        <div class=\"o-flex__item u-flex-2\/12@large u-flex-offset-1\/12@large c-hero__partners\">\n          <p class=\"u-text--smallest\">Accreditation<\/p>\n                                                            <div class=\"c-image-block\">\n                <img decoding=\"async\" src=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2024\/09\/ITIL-ATO@3x.png\" alt=\"PC_ITIL_ATO\" loading=\"lazy\" class=\"c-image-block__img\">\n              <\/div>\n                              <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"c-hero__footer u-padding-top-massive@less-then-large\">\n  <div class=\"o-wrapper\">\n    <div class=\"o-flex o-flex--grids o-flex--grids-stretched\">\n        <div class=\"c-trainings__desc-left o-flex__item u-flex-5\/12@large\">\n          <p class=\"c-heading c-heading--h3\" style=\"margin-bottom: 7px;\">Training<\/p>\n\n                    <p class=\"u-margin-bottom-small\"><strong>Price of training from <\/strong> <strong class=\"u-text--bigger\">PLN\u00a01,900 <sup class=\"u-text--regular u-text--xsmallest\">&nbsp;net<\/sup><\/strong><\/p>\n\n                                            <p class=\"u-margin-bottom-small u-text--regular u-text--smallest u-margin-bottom-large\">Lowest price in the last 30 days: <strong class=\"u-text--bold u-text--small\">PLN\u00a01,900 <sup class=\"u-text--regular u-text--xsmallest\">&nbsp;net<\/sup><\/strong><\/p>\n          \n          <p class=\"u-margin-bottom-large\"><strong>Language: <\/strong>english<\/p>\n          <p class=\"u-margin-bottom-large u-text--xsmallest\">*the price depends, among others on the form of training and the date<\/p>\n          <div class=\"c-hero__buttons\">\n            <div class=\"c-button c-button--success c-button--fixed-middle js-sign-up\">Sign up<\/div>\n            <div class=\"c-button c-button--primary c-button--fixed-middle c-button--alternative js-print\">Download PDF<\/div>\n          <\/div>\n        <\/div>\n                  <div class=\"o-flex__item u-flex-5\/12@large\">\n\n                        <p class=\"c-heading c-heading--h3 u-margin-top-great@less-then-medium\">Additional products<\/p>\n                                                                        <p class=\"u-padding-top u-margin-bottom-small\"><strong>Book price <\/strong>from PLN\u00a0160 <sup class=\"u-text--regular u-text--xsmallest u-margin-right-micro\">&nbsp;&nbsp;net<\/sup><\/p>\n                                                                          <p class=\"u-margin-bottom-large\"><strong>Add-ons price <\/strong>starting from PLN\u00a0200 <sup class=\"u-text--regular u-text--xsmallest u-margin-right-micro\">&nbsp;&nbsp;net<\/sup><\/p>\n                          \n                                    \n          <\/div>\n            <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"o-section c-training-content has-normal-font-size\"id=\"section_2\"\n>\n    <div class=\"o-wrapper\">\n    <div class=\"o-flex o-flex--grids o-flex--grids-stretched\">\n      <div class=\"o-flex__item u-flex-3\/12 u-hidden@less-then-large\">\n        <ul class=\"o-list-bare c-sidebar-menu\">\n                          <li class=\"o-list-bare__item js-sidebar-item c-sidebar-menu__item is-active\">Training description<\/li>\n                          <li class=\"o-list-bare__item js-sidebar-item c-sidebar-menu__item\">Scope<\/li>\n                          <li class=\"o-list-bare__item js-sidebar-item c-sidebar-menu__item\">Additional info<\/li>\n                          <li class=\"o-list-bare__item js-sidebar-item c-sidebar-menu__item\">Guarantees<\/li>\n                          <li class=\"o-list-bare__item js-sidebar-item c-sidebar-menu__item\">Exam<\/li>\n                    <\/ul>\n      <\/div>\n      <div class=\"o-flex__item u-flex-8\/12@large u-flex-offset-1\/12@large\">\n        <div class=\"c-content-tabs\">\n                      <div class=\"c-content-tabs__item js-sidebar-target is-active\">\n              <div class=\"\">\n                 <h2 class=\"c-heading c-heading--h2 c-titled-content__title \">Training description<\/h2>              <\/div>\n              <p><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>Course description:<\/strong><\/p>\n<p>The 3-day accredited <strong>ITIL&reg; Plan, Implement &amp; Control (PIC)<\/strong> pre-bundled course details the following 5 service management practices:<\/p>\n<ul>\n<li>Change Enablement<\/li>\n<li>Release Management<\/li>\n<li>Service Configuration Management<\/li>\n<li>Deployment Management<\/li>\n<li>IT Asset Management.<\/li>\n<\/ul>\n<p><img decoding=\"async\" style=\"max-width: 100%; height: auto; border-radius: 6px;\" src=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2026\/03\/ITIL_PIC.webp\" alt=\"ITIL\"><\/p>\n<p>Learn the service management best practices recommended by IT professionals and start applying them in your daily operations.<\/p>\n<p>ITIL Plan, Implement &amp; Control training is the natural next step in your career development after the ITIL Foundation training.<\/p>\n<p><em>Practices remain largely unchanged in ITIL 4 and 5, so all ITIL 4 MSF, PIC or CAI certificate holders can achieve the new ITIL Practice Manager (version 5) designation upon successful completion of the ITIL Transformation (version 5) exam.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Benefits<\/strong><\/p>\n<ul>\n<li><strong>Strategy<\/strong> &#8211; Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.<\/li>\n<li><strong>Governance<\/strong> &#8211; Understand how organisational governance evaluates, directs and monitors service management activities.<\/li>\n<li><strong>Relationship management<\/strong> &#8211; Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.<\/li>\n<li><strong>Certification<\/strong> &#8211; We prepare you for the ITIL Plan, Implement &amp; Control exam.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Target audience<\/strong><\/p>\n<ul>\n<li>Digital and IT Service Manager<\/li>\n<li>Individuals who are responsible for planning, implementing and controlling changes to digital products and IT services<\/li>\n<li>Individuals who have completed the ITIL Foundation course, have learned the basics of the service model and are ready to dive into the practice of IT Service Management.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Prerequisites<\/strong><\/p>\n<ul>\n<li>ITIL Foundation certificate (version 3, 4 or 5)<\/li>\n<\/ul>\n\n            <\/div>\n                      <div class=\"c-content-tabs__item js-sidebar-target\">\n              <div class=\"\">\n                 <h2 class=\"c-heading c-heading--h2 c-titled-content__title \">Scope<\/h2>              <\/div>\n              <p><?xml encoding=\"utf-8\" ?><\/p>\n<p>The ITIL Plan, Implement &amp; Control course details the following 5 Service Management practices:<\/p>\n<ul>\n<li><strong>Change Enablement<\/strong><\/li>\n<li><strong>Release Management<\/strong><\/li>\n<li><strong>Service Configuration Management<\/strong><\/li>\n<li><strong>Deployment Management<\/strong><\/li>\n<li><strong>IT Asset Management<\/strong>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>For each practice, you will learn:<\/p>\n<ul>\n<li><strong>Key concepts<\/strong> &#8211; Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security.<\/li>\n<li><strong>Practice success factors<\/strong> &#8211; Introduce the practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.<\/li>\n<li><strong>Practice processes<\/strong> &#8211; Explore processes including key activities and learn how to integrate the practices into the organisation&#8217;s value stream to enhance collaboration, assurance, and improvement across service delivery processes.<\/li>\n<li><strong>Roles and competencies<\/strong> &#8211; Focus on the key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.<\/li>\n<li><strong>Information and technology<\/strong> &#8211; Explore how Information and technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.<\/li>\n<li><strong>Partners and suppliers<\/strong> &#8211; Focus on the role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organisational goals.<\/li>\n<li><strong>The ITIL capability model<\/strong> &#8211; Explore how the capability criteria support the practices&#8217; capability development, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices.<\/li>\n<li><strong>Practice success<\/strong> &#8211; Focus on the recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.<\/li>\n<\/ul>\n\n            <\/div>\n                      <div class=\"c-content-tabs__item js-sidebar-target\">\n              <div class=\"\">\n                 <h2 class=\"c-heading c-heading--h2 c-titled-content__title \">Additional info<\/h2>              <\/div>\n              <p><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>Additional information:<\/strong><\/p>\n<p><strong>The price of the course includes:<\/strong><\/p>\n<ul>\n<li>Participation in a 3-day ITIL&reg; Plan, Implement &amp; Control (PIC) course, delivered live by an expert trainer<\/li>\n<li>Official Learner Workbook for the participant in electronic form<\/li>\n<li>Student Quick Reference Guide in electronic version<\/li>\n<li>Syllabus with exam requirements<\/li>\n<li>2 sample sets of exam questions with answers and explanations<\/li>\n<li>ITIL Glossary.<\/li>\n<\/ul>\n<p><strong>The mandatory exam package includes:<\/strong><\/p>\n<ul>\n<li>A set of 5 official eBooks covering the practices discussed in the ITIL&reg; Plan, Implement &amp; Control (PIC) training:\n<ul>\n<li>Change Enablement<\/li>\n<li>Release Management<\/li>\n<li>Service Configuration Management<\/li>\n<li>Deployment Management<\/li>\n<li>IT Asset Management<\/li>\n<\/ul>\n<\/li>\n<li>Voucher for the ITIL&reg; Plan, Implement &amp; Control (PIC) Online Exam with On-line Proctor Service.<\/li>\n<\/ul>\n<p><strong>Additional optional services:<\/strong><\/p>\n<ul>\n<li><strong>PeopleCert paper certificate<\/strong> confirming you have passed the exam<\/li>\n<li><strong>Take2 exam insurance<\/strong><\/li>\n<li><strong>One year PeopleCert Plus subscription<\/strong> (includes Take2 insurance and additional practice exams).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Electronic materials are available on the PeopleCert portal<\/strong> after logging in and entering the voucher number.<\/p>\n<p><strong>The exam<\/strong> voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert&#8217;s voucher redemption policy.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Training organization<\/strong><\/p>\n<ul>\n<li>Type of training: Public or In-house<\/li>\n<li>Delivery method: On-site or Remote (instructor-led live online classes)<\/li>\n<li>Training language: English<\/li>\n<li>Material language: English<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Remote training organization<\/strong><\/p>\n<ul>\n<li>Each participant should register for a remote training session between 8:30-8:50am CET<\/li>\n<li>The workday will run from 9:00am to 3:30pm CET<\/li>\n<li>There will be several breaks during the working day, including a 60-minute lunch break and 10-minute coffee breaks after each hour of training<\/li>\n<li>A set of accredited training materials is distributed electronically<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>On-site training organization<\/strong><\/p>\n<ul>\n<li>The workday will run from 9:00am to 5:00pm CET<\/li>\n<li>A set of accredited training materials is distributed electronically<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Accreditation granted to Asseco Data Systems S.A. by PeopleCert International Limited.<\/p>\n<p>ITIL<sup>&reg;<\/sup> is a registered trade mark of PeopleCert International Limited, used under permission of PeopleCert International Limited.<\/p>\n<p>The Swirl logo&trade; is a trade mark of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.<\/p>\n<p>The ITIL Accredited Training Organization logo<sup>&reg;<\/sup> is a trade mark of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.<\/p>\n\n            <\/div>\n                      <div class=\"c-content-tabs__item js-sidebar-target\">\n              <div class=\"\">\n                 <h2 class=\"c-heading c-heading--h2 c-titled-content__title \">Guarantees<\/h2>              <\/div>\n              <div class=\"c-faq\">\n<div class=\"c-faq__content\">\n<ul class=\"c-faq__list\">\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Gwarancja terminu szkolenia<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p>Program Gwarancja Terminu Szkolenia daje Klientom pewno&#347;&#263;, i&#380; szkolenie obj&#281;te programem odb&#281;dzie si&#281; w planowanym terminie i lokalizacji, niezale&#380;nie od ostatecznej liczby uczestnik&oacute;w. Szkolenia obj&#281;te programem s&#261; oznaczone dedykowan&#261; ikon&#261; w katalogu szkole&#324;.<\/p>\n<h3>Warunki programu<\/h3>\n<ol>\n<li>Planowane terminy kurs&oacute;w obj&#281;tych programem mog&#261; zosta&#263; zmienione wy&#322;&#261;cznie w przypadku wyst&#261;pienia okoliczno&#347;ci niezale&#380;nych od Asseco Data Systems, w szczeg&oacute;lno&#347;ci problem&oacute;w organizacyjnych, technicznych, operacyjnych lub zdarze&#324; losowych, kt&oacute;rych nie mo&#380;na by&#322;o przewidzie&#263; przy zachowaniu nale&#380;ytej staranno&#347;ci, a kt&oacute;re uniemo&#380;liwiaj&#261; przeprowadzenie szkolenia zgodnie z harmonogramem. Dotyczy to r&oacute;wnie&#380; sytuacji zwi&#261;zanych z niedost&#281;pno&#347;ci&#261; trenera lub infrastruktury niezb&#281;dnej do realizacji kursu.<\/li>\n<li>W przypadku wyst&#261;pienia okoliczno&#347;ci, o kt&oacute;rych mowa w pkt. 1, Klient zostanie niezw&#322;ocznie poinformowany drog&#261; elektroniczn&#261; o przyczynach zmiany terminu oraz otrzyma propozycj&#281; najbli&#380;szego mo&#380;liwego terminu realizacji szkolenia.<\/li>\n<li>W przypadku zmiany terminu szkolenia obj&#281;tego programem, Asseco Data Systems mo&#380;e przyzna&#263; Klientowi dodatkowy rabat lub voucher na kolejne szkolenie. Forma oraz wysoko&#347;&#263; rekompensaty ustalana jest indywidualnie, z uwzgl&#281;dnieniem charakteru zaistnia&#322;ych okoliczno&#347;ci oraz wcze&#347;niejszych warunk&oacute;w handlowych.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Gwarancja dopasowania zakresu szkolenia<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>Warunki programu<\/strong><\/p>\n<ol>\n<li>\n<div>Warunkiem skorzystania z programu jest zg&#322;oszenie na wybrane szkolenie minimum 7 uczestnik&oacute;w o zbie&#380;nych potrzebach rozwojowych i oczekiwaniach wobec zakresu szkolenia.<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Gwarancja szkolenia w siedzibie klienta<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p>Program&nbsp;<strong>Gwarancja szkolenia w siedzibie Klienta<\/strong>&nbsp;daje mo&#380;liwo&#347;&#263; zorganizowania dowolnego kursu w siedzibie Klienta b&#261;d&#378; w innym uzgodnionym pomi&#281;dzy Klientem a Asseco Data Systems miejscu na terenie Polski. Program pozwala Klientom ograniczy&#263; wydatki zwi&#261;zane z podr&oacute;&#380;ami oraz czasem sp&#281;dzonym poza biurem przez pracownik&oacute;w. Dodatkow&#261; korzy&#347;ci&#261; jest fakt dyspozycyjno&#347;ci os&oacute;b bior&#261;cych udzia&#322; w szkoleniu w nag&#322;ych sytuacjach wtedy, gdy pilnie wymagana jest ich obecno&#347;&#263; na stanowisku pracy. W przypadku skorzystania z programu Klient zapewnia jedynie sal&#281; szkoleniow&#261; lub konferencyjn&#261; niezb&#281;dn&#261; do przeprowadzenia szkolenia wraz z pod&#322;&#261;czeniem do Internetu. Wszystkie pozosta&#322;e elementy us&#322;ugi s&#261; zapewniane przez Asseco Data Systems, w tym wszystkie wymagane urz&#261;dzenia, takie jak notebooki, sie&#263; bezprzewodowa, zdalne laboratoria, oprogramowanie oraz catering.<\/p>\n<p><strong>Warunki programu<\/strong><\/p>\n<ol>\n<li>\n<div>Warunkiem skorzystania z programu jest zg&#322;oszenie na wybrane szkolenie minimum 7 uczestnik&oacute;w.<\/div>\n<\/li>\n<li>\n<div>Klient jest odpowiedzialny za zapewnienie Sali szkoleniowej lub konferencyjnej niezb&#281;dnej do przeprowadzenia szkolenia wraz z pod&#322;&#261;czeniem do Internetu.<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n            <\/div>\n                      <div class=\"c-content-tabs__item js-sidebar-target\">\n              <div class=\"\">\n                 <h2 class=\"c-heading c-heading--h2 c-titled-content__title \">Exam<\/h2>              <\/div>\n              <div class=\"c-faq\">\n<div class=\"c-faq__content\">\n<ul class=\"c-faq__list\">\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Ubezpieczenie Take2 Exam Re-sit<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>Ubezpieczenie egzaminu Take2<\/strong> pozwoli Ci zmniejszy&#263; stres w dniu egzaminu, bo je&#347;li wynik nie b&#281;dzie zgodny z oczekiwaniami, otrzymasz bezp&#322;atn&#261; powt&oacute;rk&#281;.<\/p>\n<p>Take2 kosztuje zaledwie u&#322;amek op&#322;aty egzaminacyjnej i pomaga unikn&#261;&#263; ponownego zakupu egzaminu w pe&#322;nej cenie.<\/p>\n<p>Egzamin poprawkowy mo&#380;esz zaplanowa&#263; w dogodnym dla Ciebie terminie; masz na to kolejne 6 miesi&#281;cy.<\/p>\n<p>Bezp&#322;atna poprawka jest zwi&#261;zana z zakupionym egzaminem; nie mo&#380;na jej przenie&#347;&#263; ani zwr&oacute;ci&#263;, je&#347;li nie zostanie wykorzystana.<\/p>\n<p>Wi&#281;cej informacji: <a href=\"https:\/\/www.peoplecert.org\/Take2\">https:\/\/www.peoplecert.org\/Take2<\/a><\/p>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">PeopleCert hard copy certificate<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>PeopleCert paper certificate<\/strong> with hologram confirming that you have passed the exam &#8211; optional purchase.<\/p>\n<p>At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.<\/p>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Annual PeopleCert Plus Membership<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>PeopleCert Plus 12-month subscription<\/strong> includes:<\/p>\n<p>(1) Extra<strong> Mock Exams<\/strong> for each exam you plan to take;<\/p>\n<p>(2) Take2 Resit for any of your exams;<\/p>\n<p>(3) Continuous Professional Development (<strong>CPD<\/strong>) to keep your certifications current;<\/p>\n<p>(4) Digital<strong> Badges<\/strong> to showcase your exam certifications;<\/p>\n<p>(5) Live <strong>Masterclass<\/strong> webinars for subscribers only;<\/p>\n<p>(6) Project<strong> &amp; ITSM Resources<\/strong> including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;<\/p>\n<p>Learn more: <a href=\"https:\/\/www.peoplecert.org\/Membership\">https:\/\/www.peoplecert.org\/Membership<\/a><\/p>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Additional Mock Exam &#8211; version A<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>PeopleCert Official Mock Exam &#8211; Version A<\/strong>. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available &#8211; version A or B.<\/p>\n<p>You can choose the language of the exam &#8211; Polish, English or other.<\/p>\n<p>Key benefits of taking a PeopleCert Mock Exam:<\/p>\n<ul>\n<li>Practice before the final exam;<\/li>\n<li>Focus study efforts on the areas needed;<\/li>\n<li>Familiarise with the exam environment;<\/li>\n<li>Tackle exam-anxiety;<\/li>\n<li>Enhance time-management skills;<\/li>\n<li>Build mental stamina.<\/li>\n<\/ul>\n<p>Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.<\/p>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Additional Mock Exam &#8211; version B<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>PeopleCert Official Mock Exam &#8211; Version B<\/strong>. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available &#8211; version A or B.<\/p>\n<p>You can choose the language of the exam &#8211; Polish, English or other.<\/p>\n<p>Key benefits of taking a PeopleCert Mock Exam:<\/p>\n<p>Practice before the final exam;<\/p>\n<p>Focus study efforts on the areas needed;<\/p>\n<p>Familiarise with the exam environment;<\/p>\n<p>Tackle exam-anxiety;<\/p>\n<p>Enhance time-management skills;<\/p>\n<p>Build mental stamina.<\/p>\n<p>Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.<\/p>\n<\/div>\n<\/li>\n<li class=\"c-faq__list-item\">\n<div class=\"c-faq__title js-faq-title\">Exam Package: ITIL\u00ae Plan, Implement &#038; Control (Learner Kit, eBook, Voucher)<\/div>\n<div class=\"c-faq__desc\"><?xml encoding=\"utf-8\" ?><\/p>\n<p><strong>The mandatory exam package includes:<\/strong><\/p>\n<ul>\n<li>Official eBook ITIL&reg; Plan, Implement &amp; Control<\/li>\n<li>Exam voucher with the On-line Proctor service<\/li>\n<\/ul>\n<p>Exam Information:<\/p>\n<ul>\n<li><strong>Exam type<\/strong>: multiple choice test (1 correct answer out of 4);<\/li>\n<li><strong>Exam language<\/strong>: English;<\/li>\n<li><strong>Number of questions<\/strong>: 60;<\/li>\n<li><strong>Duration<\/strong>: 90 minutes (113 minutes for non-native speakers);<\/li>\n<li><strong>Pass mark<\/strong>: 65% correct answers (39\/60);<\/li>\n<li><strong>Exam version<\/strong>: online;<\/li>\n<li><strong>Exam date<\/strong>: The participant sets the exam date directly in the PeopleCert system;<\/li>\n<li><strong>Prerequisite<\/strong>: completion of ITIL&reg; Practitioner: Plan, Implement &amp; Control training;<\/li>\n<li><strong>The exam is supervised by PeopleCert<\/strong>; presentation of a Photo Identification Document (ID), and a camera and microphone on during the exam are required;<\/li>\n<li><strong>No 3rd parties are allowed<\/strong> in the room during the exam;<\/li>\n<li><strong>Closed book exam<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n            <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n<div class=\"c-loader c-loader--fixed js-loader\">\n  <div class=\"lds-dual-ring\"><\/div>\n<\/div>\n<section class=\"o-section c-training-dates js-training-dates-section  has-normal-font-size\" id=\"section_3\"\n>\n    <div class=\"o-wrapper js-training-dates\">\n        <div class=\"c-section__title u-text--center u-font--main-1\">\n          <h2 class=\"c-heading c-heading--h2 u-margin-bottom-massive u-margin-top \">Training schedule<\/h2>        <\/div>\n        <div class=\"c-trainings\">\n            <div class=\"c-trainings__tabs o-flex o-flex--grids o-flex--grids-stretched\">\n                                                      <div class=\"o-flex__item u-flex-1\/1 u-flex-4\/12@large\">\n                      <div class=\"c-trainings__tab u-text--center is-active\" data-tabid=\"1\" data-tab-name=\"remote\">\n                          <img decoding=\"async\" src=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/05\/zdalne.svg\"\/>\n                          <p class=\"c-heading c-heading--h3 u-margin-vertical-big u-font--main-1\">Remote<\/p>\n                          <p class=\"u-text--smallest u-margin-bottom-none\">&#8230; if you value the opportunity to learn with a trainer and other participants, from anywhere without having to commute.<\/p>\n                      <\/div>\n                    <\/div>\n                                                                        <div class=\"o-flex__item u-flex-1\/1 u-flex-4\/12@large\">\n                      <div class=\"c-trainings__tab u-text--center \" data-tabid=\"2\" data-tab-name=\"stationary\">\n                          <img decoding=\"async\" src=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/08\/eksperci.svg\"\/>\n                          <p class=\"c-heading c-heading--h3 u-margin-vertical-big u-font--main-1\">Stationary<\/p>\n                          <p class=\"u-text--smallest u-margin-bottom-none\">&#8230; if you want to learn while sitting in the same room with the trainer and other participants.<\/p>\n                      <\/div>\n                    <\/div>\n                                                                        <div class=\"o-flex__item u-flex-1\/1 u-flex-4\/12@large\">\n                      <div class=\"c-trainings__tab u-text--center \" data-tabid=\"3\" data-tab-name=\"online\">\n                          <img decoding=\"async\" src=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/05\/online.svg\"\/>\n                          <p class=\"c-heading c-heading--h3 u-margin-vertical-big u-font--main-1\">Online<\/p>\n                          <p class=\"u-text--smallest u-margin-bottom-none\">&#8230; if you want to learn from materials available via the interenet anywhere at any time<\/p>\n                      <\/div>\n                    <\/div>\n                                              <\/div>\n                                          <div class=\"c-trainings__tab-item js-training-tab is-active\" data-tab=\"1\" data-tab-name=\"remote\" data-product-id=\"\" data-guarantee=\"false\" data-location=\"\" data-language=\"\" data-online-form=\"\" data-page=\"0\">\n                  <div class=\"c-loader  js-loader\">\n  <div class=\"lds-dual-ring\"><\/div>\n<\/div>                  <div class=\"c-training__tab-header\">\n                      <div class=\"c-trainings__tab-filters\">\n  <div class=\"o-flex o-flex--grids o-flex--centered-v\">\n    <div class=\"o-flex__item u-flex-1\/1 u-flex-2\/24@large\">\n        <p class=\"u-margin-none u-text--strong u-text--natural\">Filters:<\/p>\n    <\/div>\n    <div class=\"o-flex__item u-flex-1\/1 u-flex-5\/24@large u-text--smallest\">\n        <label class=\"c-catalog c-label c-label--checkbox c-checkbox\">\n            <input type=\"checkbox\" name=\"gwarancja-terminu\" value=\"1\" id=\"gwarancja-terminu\" class=\"c-checkbox js-term-guarantee-input u-hidden\" aria-labelledby=\"gwarancja-terminu-label\">\n            <span class=\"c-checkbox__replacement\"><\/span>\n            <span class=\"c-label__title u-text--smallest\" id=\"gwarancja-terminu-label\">Date guarantee<\/span>\n        <\/label>\n    <\/div>\n          <div class=\"o-flex__item u-flex-1\/1 u-flex-8\/24@large\">\n                  <label class=\"o-flex o-flex--centered-v o-flex--wrap\">\n    <div class=\"c-label__title u-text--smallest u-margin-right-large u-text--strong u-text--capitalize\" id=\"location-label\">location:<\/div>\n    <div class=\"c-select__container\">\n        <select id=\"training-form-input\" name=\"location\" class=\"c-select js-select js-term-location u-text--smallest\" aria-labelledby=\"location-label\">\n            <option value=\"\" selected>All<\/option>\n                            <option value=\"gdansk\">Gda\u0144sk<\/option>\n                            <option value=\"on-line\">On-line<\/option>\n                            <option value=\"paczka-scorm\">Paczka scorm<\/option>\n                            <option value=\"virtual-class\">Virtual class<\/option>\n                            <option value=\"warszawa\">Warszawa<\/option>\n                            <option value=\"wroclaw\">Wroc\u0142aw<\/option>\n                    <\/select>\n    <\/div>\n<\/label>              <\/div>\n          <\/div>\n<\/div>\n                      <div class=\"c-trainings__tab-content u-padding-top-large\">\n                        <p class=\"u-margin-bottom-tiny\"><strong class=\"u-text--smallest u-font--main-1\">Training: <\/strong><\/p>\n                        <p class=\"u-margin-bottom-none\"><strong><\/strong><\/p>\n                      <\/div>\n                    <\/div>\n                    \n<div class=\"c-trainings__tab-table c-trainings__tab-content c-table c-table--tight u-margin-top-none\">\n    <div class=\"c-table__header u-margin-bottom-small\">\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-4\/24@large\">\n            Date        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-3\/24@large\">\n            Form        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-2\/24@large\">\n            Language\n        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-6\/24@large\">\n            Additional info\n        <\/div>\n        <div class=\"c-table__cell c-table__cell--special u-flex-1\/1 u-flex-5\/24@large\">\n            Price\n        <\/div>\n        <div class=\"c-table__cell u-flex-4\/24\">\n        <\/div>\n    <\/div>\n    <div class=\"js-results\">\n                    <p class=\"o-flex o-flex--centered u-margin-bottom-great u-margin-top-huge u-text--smaller u-font--func-6\">Currently, there is no trainings in the selected form.<\/p>\n          <\/div>\n<\/div>\n                <\/div>\n                                                        <div class=\"c-trainings__tab-item js-training-tab \" data-tab=\"2\" data-tab-name=\"stationary\" data-product-id=\"\" data-guarantee=\"false\" data-location=\"\" data-language=\"\" data-online-form=\"\" data-page=\"0\">\n                  <div class=\"c-loader  js-loader\">\n  <div class=\"lds-dual-ring\"><\/div>\n<\/div>                  <div class=\"c-training__tab-header\">\n                      <div class=\"c-trainings__tab-filters\">\n  <div class=\"o-flex o-flex--grids o-flex--centered-v\">\n    <div class=\"o-flex__item u-flex-1\/1 u-flex-2\/24@large\">\n        <p class=\"u-margin-none u-text--strong u-text--natural\">Filters:<\/p>\n    <\/div>\n    <div class=\"o-flex__item u-flex-1\/1 u-flex-5\/24@large u-text--smallest\">\n        <label class=\"c-catalog c-label c-label--checkbox c-checkbox\">\n            <input type=\"checkbox\" name=\"gwarancja-terminu\" value=\"1\" id=\"gwarancja-terminu\" class=\"c-checkbox js-term-guarantee-input u-hidden\" aria-labelledby=\"gwarancja-terminu-label\">\n            <span class=\"c-checkbox__replacement\"><\/span>\n            <span class=\"c-label__title u-text--smallest\" id=\"gwarancja-terminu-label\">Date guarantee<\/span>\n        <\/label>\n    <\/div>\n          <div class=\"o-flex__item u-flex-1\/1 u-flex-8\/24@large\">\n                  <label class=\"o-flex o-flex--centered-v o-flex--wrap\">\n    <div class=\"c-label__title u-text--smallest u-margin-right-large u-text--strong u-text--capitalize\" id=\"location-label\">location:<\/div>\n    <div class=\"c-select__container\">\n        <select id=\"training-form-input\" name=\"location\" class=\"c-select js-select js-term-location u-text--smallest\" aria-labelledby=\"location-label\">\n            <option value=\"\" selected>All<\/option>\n                            <option value=\"gdansk\">Gda\u0144sk<\/option>\n                            <option value=\"on-line\">On-line<\/option>\n                            <option value=\"paczka-scorm\">Paczka scorm<\/option>\n                            <option value=\"virtual-class\">Virtual class<\/option>\n                            <option value=\"warszawa\">Warszawa<\/option>\n                            <option value=\"wroclaw\">Wroc\u0142aw<\/option>\n                    <\/select>\n    <\/div>\n<\/label>              <\/div>\n          <\/div>\n<\/div>\n                      <div class=\"c-trainings__tab-content u-padding-top-large\">\n                        <p class=\"u-margin-bottom-tiny\"><strong class=\"u-text--smallest u-font--main-1\">Training: <\/strong><\/p>\n                        <p class=\"u-margin-bottom-none\"><strong><\/strong><\/p>\n                      <\/div>\n                    <\/div>\n                    \n<div class=\"c-trainings__tab-table c-trainings__tab-content c-table c-table--tight u-margin-top-none\">\n    <div class=\"c-table__header u-margin-bottom-small\">\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-4\/24@large\">\n            Date        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-3\/24@large\">\n            Location        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-2\/24@large\">\n            Language\n        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-6\/24@large\">\n            Additional info\n        <\/div>\n        <div class=\"c-table__cell c-table__cell--special u-flex-1\/1 u-flex-5\/24@large\">\n            Price\n        <\/div>\n        <div class=\"c-table__cell u-flex-4\/24\">\n        <\/div>\n    <\/div>\n    <div class=\"js-results\">\n                    <p class=\"o-flex o-flex--centered u-margin-bottom-great u-margin-top-huge u-text--smaller u-font--func-6\">Currently, there is no trainings in the selected form.<\/p>\n          <\/div>\n<\/div>\n                <\/div>\n                                                        <div class=\"c-trainings__tab-item js-training-tab \" data-tab=\"3\" data-tab-name=\"online\" data-product-id=\"\" data-guarantee=\"false\" data-location=\"\" data-language=\"\" data-online-form=\"\" data-page=\"0\">\n                  <div class=\"c-loader  js-loader\">\n  <div class=\"lds-dual-ring\"><\/div>\n<\/div>                  <div class=\"c-training__tab-header\">\n                      <div class=\"c-trainings__tab-filters\">\n  <div class=\"o-flex o-flex--grids o-flex--centered-v\">\n    <div class=\"o-flex__item u-flex-1\/1 u-flex-2\/24@large\">\n        <p class=\"u-margin-none u-text--strong u-text--natural\">Filters:<\/p>\n    <\/div>\n    <div class=\"o-flex__item u-flex-1\/1 u-flex-5\/24@large u-text--smallest\">\n        <label class=\"c-catalog c-label c-label--checkbox c-checkbox\">\n            <input type=\"checkbox\" name=\"gwarancja-terminu\" value=\"1\" id=\"gwarancja-terminu\" class=\"c-checkbox js-term-guarantee-input u-hidden\" aria-labelledby=\"gwarancja-terminu-label\">\n            <span class=\"c-checkbox__replacement\"><\/span>\n            <span class=\"c-label__title u-text--smallest\" id=\"gwarancja-terminu-label\">Date guarantee<\/span>\n        <\/label>\n    <\/div>\n          <div class=\"o-flex__item u-flex-1\/1 u-flex-8\/24@large\">\n                  <label class=\"o-flex o-flex--centered-v o-flex--wrap\">\n    <div class=\"c-label__title u-text--smallest u-margin-right-large u-text--strong u-text--capitalize\" id=\"training-form-label\">form:<\/div>\n    <div class=\"c-select__container\">\n        <select id=\"training-form-input\" name=\"training-form\" class=\"c-select js-select js-term-training-form u-text--smallest\" aria-labelledby=\"training-form-label\">\n            <option value=\"\" selected>All<\/option>\n                            <option value=\"online-en\">Online<\/option>\n                    <\/select>\n    <\/div>\n<\/label>              <\/div>\n          <\/div>\n<\/div>\n                      <div class=\"c-trainings__tab-content u-padding-top-large\">\n                        <p class=\"u-margin-bottom-tiny\"><strong class=\"u-text--smallest u-font--main-1\">Training: <\/strong><\/p>\n                        <p class=\"u-margin-bottom-none\"><strong><\/strong><\/p>\n                      <\/div>\n                    <\/div>\n                    \n<div class=\"c-trainings__tab-table c-trainings__tab-content c-table c-table--tight u-margin-top-none\">\n    <div class=\"c-table__header u-margin-bottom-small\">\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-4\/24@large\">\n            Dost\u0119p do szkolenia        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-3\/24@large\">\n            Form        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-2\/24@large\">\n            Language\n        <\/div>\n        <div class=\"c-table__cell u-flex-1\/1 u-flex-6\/24@large\">\n            Additional info\n        <\/div>\n        <div class=\"c-table__cell c-table__cell--special u-flex-1\/1 u-flex-5\/24@large\">\n            Price\n        <\/div>\n        <div class=\"c-table__cell u-flex-4\/24\">\n        <\/div>\n    <\/div>\n    <div class=\"js-results\">\n                    <p class=\"o-flex o-flex--centered u-margin-bottom-great u-margin-top-huge u-text--smaller u-font--func-6\">Currently, there is no trainings in the selected form.<\/p>\n          <\/div>\n<\/div>\n                <\/div>\n                                  <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"o-section c-contact c-contact--alternative c-contact--small \"id=\"section_4\"\n>\n  <div class=\"o-wrapper c-contact__container-wrapper\">\n    <div class=\"c-contact__container  has-normal-font-size\">\n              <div class=\"c-contact__image\">\n                              <img decoding=\"async\" src=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/04\/chesz-porozmawia\u0107_.png\" srcset=\"https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/04\/chesz-porozmawia\u0107_.png 1170w, https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/04\/chesz-porozmawia\u0107_-300x67.png 300w, https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/04\/chesz-porozmawia\u0107_-1024x228.png 1024w, https:\/\/academy.asseco.pl\/wp-content\/uploads\/2020\/04\/chesz-porozmawia\u0107_-768x171.png 768w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\"               width=\"1170\" height=\"261\"               alt=\"Szukasz szkolenia w innym terminie?\"\n               loading=\"lazy\"\n               class=\"c-contact__image-img\">\n        <\/div>\n            <div class=\"c-contact__content\">\n                  <h2 class=\"c-heading c-heading--h2 c-contact__title u-margin-bottom-tiny \">Szukasz szkolenia w innym terminie?<\/h2>                                                <div class=\"c-contact__buttons o-flex o-flex--wrap\">\n          <button class=\"c-button c-button--tertiary c-button--alternative c-contact__cta js-popup-trigger\" data-popup=\"write-us\">\n            Write us\n          <\/button>\n          <button class=\"c-button c-button--tertiary c-button--alternative c-contact__cta js-popup-trigger\" data-popup=\"call-back\">\n            Leave your phone number\n          <\/button>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n\n\n<section class=\"o-section js-postlist c-post-list  has-normal-font-size\"id=\"section_5\"\n>\n  <div 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