{"id":695531,"date":"2024-04-18T12:11:38","date_gmt":"2024-04-18T10:11:38","guid":{"rendered":"https:\/\/academy.asseco.pl\/?post_type=webinar&p=695531"},"modified":"2024-04-19T12:30:53","modified_gmt":"2024-04-19T10:30:53","slug":"incydenty-kontra-problemy-uslugi-it-webinar","status":"publish","type":"webinar","link":"https:\/\/academy.asseco.pl\/en\/webinar\/incydenty-kontra-problemy-uslugi-it-webinar\/","title":{"rendered":"08.05.24 Webinar: Incydenty kontra Problemy we wsparciu us\u0142ug IT"},"content":{"rendered":"
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Asseco Academy<\/a><\/span><\/span><\/div>\n <\/div>\n<\/div>
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Incydenty kontra Problemy we wsparciu us\u0142ug IT<\/span><\/h2>\n
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Data: 8 maja 2024
\nGodzina: 18:30
\nProwadz\u0105cy: Micha\u0142 Florys<\/p>\n \n<\/div> \n Zapisz si\u0119\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Jak zorganizowa\u0107 wsparcie u\u017cytkownik\u00f3w us\u0142ug IT w oparciu o najlepsze praktyki ITIL 4?<\/strong>
– Jak zarz\u0105dza\u0107 backlogiem zg\u0142osze\u0144?
– Kiedy incydent jest powa\u017cny i co to oznacza?
– Czy lepiej leczy\u0107, czy zapobiega\u0107?
– Czy d\u0142ug techniczny jest OK?
– Jak d\u0142ugo mo\u017ce trwa\u0107 tymczasowe rozwi\u0105zanie?
– Kiedy incydent zamienia si\u0119 w problem?
– Kiedy problem mo\u017cna zamkn\u0105\u0107?
– Co, gdy rozwi\u0105zanie nie dzia\u0142a?
– Co, gdy incydent uporczywie powraca?
– Czy mo\u017cna eskalowa\u0107, czy nie wypada?
Czyli wszystko o odwiecznej wojnie \u2018incydent management\u2019 kontra` \u2018problem management\u2019.<\/p>\n<\/div><\/div>\n\n

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Wybrane szkolenia powi\u0105zane z tematem<\/h2>
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\n Training<\/span>\n ITIL4_FOUND<\/span>\n <\/div>\n\n \n
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\n ITIL\u00ae 4 FOUNDATION\n <\/p>\n<\/div>\n \n

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\n \n Training form:\n <\/strong>\n zdalna, stacjonarna <\/p>\n

\n Language:<\/strong>\n polski <\/p>\n \n <\/div>\n <\/div>\n

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\n Price from <\/strong>PLN\u00a0780<\/span> net<\/sup><\/strong>\n <\/div>\n \n \n <\/div>\n <\/div>\n\t\n\n
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\n Training<\/span>\n ITIL4_MSF_Z<\/span>\n <\/div>\n\n \n
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\n ITIL\u00ae 4 Monitor, Support & Fulfil (MSF)\n <\/p>\n<\/div>\n \n

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\n \n Training form:\n <\/strong>\n zdalna <\/p>\n

\n Language:<\/strong>\n polski <\/p>\n \n <\/div>\n <\/div>\n

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\n Price from <\/strong>PLN\u00a02,190<\/span> net<\/sup><\/strong>\n <\/div>\n \n \n <\/div>\n <\/div>\n\t\n\n
\n Show more<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n \n <\/div>\n <\/div>\n
\n \n Wi\u0119cej szkole\u0144 ITIL i service management\n <\/a>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Data i godzina: 9 maja,18:30 Om\u00f3wimy najlepsze praktyki w zakresie wsparcia u\u017cytkownik\u00f3w us\u0142ug IT – Incydenty kontra Problemy<\/p>\n","protected":false},"featured_media":695597,"parent":0,"menu_order":35,"template":"","class_list":["post-695531","webinar","type-webinar","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nWebinar Incydenty kontra problemy w us\u0142ugach IT<\/title>\n<meta name=\"description\" content=\"Data i godzina: 9 maja,18:30 Om\u00f3wimy najlepsze praktyki w zakresie wsparcia u\u017cytkownik\u00f3w us\u0142ug IT - Incydenty kontra Problemy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/academy.asseco.pl\/en\/webinar\/incydenty-kontra-problemy-uslugi-it-webinar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar Incydenty kontra problemy w us\u0142ugach IT\" \/>\n<meta property=\"og:description\" content=\"Data i godzina: 9 maja,18:30 Om\u00f3wimy najlepsze praktyki w zakresie wsparcia u\u017cytkownik\u00f3w us\u0142ug IT - 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