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• Introduction to Teams meetings and calling
  • Introduction
  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendants and call queues
  • Overview of Teams clients
  • Overview of Microsoft Teams Rooms and phones
  • Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
• Plan for Teams Phone
  • Plan to deploy Teams Phone
  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail
• Plan for Microsoft Teams Rooms and Surface Hub
  • Determine license requirements for Microsoft Teams Rooms and shared devices
  • Understand differences between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 
  • Understand and plan Teams Room accessories, components, and peripherals
  • Integrate Teams with third-party or existing conferencing solutions
  • Understand Teams Rooms management options
• Plan and optimize network performance for Teams media
  • Understand Teams network requirements
  • Evaluate network specifications
  • Design network for media optimizati
  • Design and validate VPN split tunneling
  • Configure media bit rate for Teams
  • Design and implement QoS
• Configure and deploy Teams Phone
  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Create and manage Teams policies
• Configure and deploy Teams Phone with Direct Routing
  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance
• Extend Teams Phone with additional services
  • Understand how Teams interacts with additional services
  • Configure compliance recording in Teams
  • Configure and integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams
• Manage meetings and events experiences
  • Explore meetings and events in Microsoft Teams
  • Configure meeting settings
  • Create and manage meeting policies
  • Configure audio conferencing
  • Create and manage meeting templates and template policies
  • Create and manage meetings customization policies
  • Explore webinars and town halls with Teams Premium
  • Create and manage events policies
  • Explore immersive spaces in Teams
• Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Prepare
  • Exercise – Create a security group
  • Exercise – Create and assign a messaging policy in Teams admin center
  • Exercise – Create a meeting policy and assign with PowerShell
• Configure and manage voice users
  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable additional calling features for Teams Phone
  • Enable users for Teams Phone Mobile
• Configure auto attendants and call queues
  • Design call flows for auto attendants and call queues
  • Configure auto attendants and call queues
  • Deploy a channel-based call queue
  • Configure resource accounts
  • Configure Microsoft 365 groups for voicemail
  • Interpret call queue conference modes
  • Interpret call queue routing methods
  • Configure holidays for auto attendants and call queues
  • Configure custom music on hold
• Configure, deploy, and manage Teams devices
  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms management options
  • Manage Surface Hub 2S devices
  • Configure Microsoft Teams SIP gateway
  • Manage Microsoft Teams displays
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags
• Guided project – Prepare meeting room experiences
  • Prepare
  • Exercise – Create dynamic security group
  • Exercise – Configure security settings
  • Exercise – Create room resource accounts
  • Exercise – Configure mailbox properties
• Monitor and troubleshoot Teams collaboration communications systems
  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Teams client issues
  • Diagnose and troubleshoot call failure and call quality issues
  • Report on and troubleshoot Teams calls with Call Quality Dashboard
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices
  • Troubleshoot Teams meetings and calling
  • Troubleshoot Teams Rooms devices
  • Knowledge check
  • Summary and resources