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Asseco Academy » Katalog szkoleń » eLearning ITIL® 4 Foundation in English

Szkolenie ITIL4_FOUND_eLearning_EN

eLearning ITIL® 4 Foundation in English

Akredytacja

  • Opis szkolenia
  • Zakres
  • Informacje dodatkowe
  • Egzamin

Opis szkolenia

Course description:

eLearning ITIL® 4 Foundation from PeopleCert takes you to the heart of the digital and IT services world. Learn at your own pace, on your own schedule, from anywhere – just the way you like it!

ITIL 4 is the latest version of the IT Service Management best practice framework, presented in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Agile and DevOps.

ITIL is undoubtedly the most widely accepted approach to IT Service Management and the de facto global standard in the field. It is used by companies such as IBM, NASA, Shell, HP, Vodafone, British Airways, Disney, Spotify and many more. ITIL treats the service model as a single, coherent system in which providers and consumers work together to create value through services.

Key facts:

  • 30+ years in the market
    2 million certified professionals
    82% of the Fortune 500 use ITIL

ITIL opens many doors and has been a career driver for many IT professionals for years.

 

Benefits

  • You will learn how the service management model works according to ITIL 4, what a service is, the relationship between the provider and consumers and how value is created
  • You will understand why the development of service management competence is a necessity today
  • You will learn 7 ITIL guiding principles
  • You will see service management in all 4 dimensions
  • You will understand that service management works as a cohesive system
  • You will learn all the best practices of service management and the key ones in detail
  • We will prepare you for the ITIL 4 Foundation exam

 

Target audience

  • Individuals starting their journey with IT and service management
  • IT professionals who want a good understanding of other IT areas
  • Service managers and those aspiring to this role
  • Individuals from the business, working closely with IT to create and deliver digital and IT-enabled services

 

Prerequisites

None

Zakres

Course content:

Day 1

  • Introduction to IT Service Management
  • The ITIL 4 journey from Foundation to ITIL Master
  • Case study
  • Key Service Management Concepts – Learn the basic concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
    • Value
    • Roles in the service model
    • Service offering
    • Creating value with services
  • Key Concepts of ITIL 4
    • Four dimensions of service management – Explore the 4 dimensions of effective service management: organisation and people, information and technology, partners and suppliers, and value streams and processes
    • ITIL service value system – Discover a system that helps you comprehensively create, deliver and manage IT services
    • Service value chain – Find out how service value chain mapping can help organisations create value by optimising their operations and resources.
  • The guiding principles – Use the 7 guiding principles to adopt ITIL practices and adapt them to your needs
    • Introduction to the guiding principles
    • Using the guiding principles
  • ITIL 4 Foundation mock exam

 

Day 2

  • ITIL management practices – Apply the best, battle-tested practices collected in the ITIL 4 library to your practice
  • Purpose of the ITIL practices
  • General management practices
  • Service management practices
  • Technical management practices
  • Overview of key practices
    • Service level management
    • Service desk
    • Incident management
    • Problem management
    • Service request management
    • Continual improvement
    • Change enablement
    • Release management
    • Deployment management
    • Service configuration management
    • IT asset management
    • Monitoring and event management
    • Information security management
    • Supplier management
    • Relationship management
  • Exam preparation
  • ITIL 4 Foundation mock exam
  • Training summary

Informacje dodatkowe

Additional information:

In the price of the training, the participant receives

  • 12-month access to eLearning ITIL® 4 Foundation from PeopleCert
  • Official Training Material Learner Kit
  • Official eBook ITIL® 4 Foundation (Official certification eBook)

 

Mandatory add-ons

  • Voucher for the online exam ITIL® 4 Foundation (On-line proctored Exam)

 

The participant can independently choose the language of the exam, the official eBook and the training manual. In addition to English and Polish, Chinese, French, Spanish, Japanese, German, Portuguese (Brazilian) and Italian are available.

 

eLearning organization

  • Step 1 Log in to PeopleCert with your credentials at https://www.peoplecert.org/login
  • Step 2 Redeem your voucher code provided by your training organisation
  • Step 3 Check and confirm that you have the correct exam and materials in your profile overview. You should see your Official eBook in the My eBooks tab and eLearning in the My Training tab
  • Step 4 Once you have clicked on Access Now in My Training, you will be directed to the Welcome page of your eLearning course.

 

Accreditation granted to Asseco Data Systems S.A. (Asseco Academy) by PeopleCert International Limited.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL Accredited Training Organization logo® is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Egzamin

  • Additional Mock Exam – version A

    PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    • Practice before the final exam;
    • Focus study efforts on the areas needed;
    • Familiarise with the exam environment;
    • Tackle exam-anxiety;
    • Enhance time-management skills;
    • Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Additional Mock Exam – version B

    PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    Practice before the final exam;

    Focus study efforts on the areas needed;

    Familiarise with the exam environment;

    Tackle exam-anxiety;

    Enhance time-management skills;

    Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • PeopleCert hard copy certificate

    PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

    At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.

  • Take2 Foundation Exam Re-sit option

    Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

    Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

    Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

    The free re-sit is specific to the exam purchased; it is non-transferable and non-refundable if not used.

    Learn more: https://www.peoplecert.org/Take2

     

  • ITIL® 4 Foundation Exam Package (Learner Kit, eBook, Voucher)

    The mandatory ITIL® 4 Foundation Exam Package includes:

    (1) The official PeopleCert Learner Kit in electronic form,

    (2) The official ITIL® 4 Foundation eBook,

    (3) Syllabus, 2 Sample Papers, Answers & Rationales,

    (4) Exam Voucher,

    (5) On-Line Proctor Service, which allows you to take the exam remotely.

     

    Information about the ITIL 4 Foundation exam:

    • Type: Multiple-choice (1 correct answer out of 4),
    • Language: English, Polish or other,
    • Number of questions: 40,
    • Duration: 60 minutes,
    • Pass rate threshold: 65% correct answers (26/40),
    • Prerequisites: Completion of an accredited ITIL 4 Foundation training course,
    • Closed book exam,
    • Voucher valid for 12 months,
    • Certificate valid for 3 years.

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Szkolenie: ITIL4_FOUND_eLearning_EN

eLearning ITIL® 4 Foundation in English

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Szkolenie: ITIL4_FOUND_eLearning_EN

eLearning ITIL® 4 Foundation in English

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Currently, there is no trainings in the selected form.

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Szkolenie: ITIL4_FOUND_eLearning_EN

eLearning ITIL® 4 Foundation in English

Dostęp do szkolenia
Forma
Język
Dodatkowe informacje
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90 dni
online
angielski

12-miesięczny dostęp do eLearning ITIL® 4 Foundation in English

1 490 zł netto
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