ITIL® FOUNDATION (version 5) in English

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ITIL® FOUNDATION (version 5) in English

ITIL i zarządzanie usługami ITIL (wersja 5) ITIL Foundation (wersja 5)

Akredytacja

Opis szkolenia

Course description:

This 2-day accredited ITIL® Foundation (version 5) training will introduce you to the world of global best practices for managing digital products and services.

This training will help you view your organization as a well-functioning system that delivers value to customers. You’ll learn ITIL guiding principles, governance, value chain activities, ITIL managing practices, and the continuous improvement model. You’ll learn how to leverage them to improve efficiency, collaboration, and results.

Nowy ITIL

This training also helps you understand why the ITIL framework has evolved, the growing importance of automation and artificial intelligence in service management, and how organizations can effectively adapt to dynamic technological changes.

In the ITIL Foundation training, we combine perspectives. IT professionals learn business. Business learns IT. And everyone makes good business as a result.

The ITIL Foundation certification is a milestone in competence development and a gateway to all advanced ITIL training courses. These comprise three paths:

ITIL Practice Manager for practitioners seeking recommendations and tools
ITIL Managing Professional for managers of digital products and services
ITIL Strategic Leader for leaders who see IT as a business.

ITIL has opened many doors and has been fueling the careers of many IT professionals for years, and the first step is the ITIL Foundation.

ITIL

Key facts

40 years on the market
3 million certified specialists
82% of Fortune 500 companies use ITIL

New ITIL (vesion 5)

Modern, Integrated and Comprehensive Approach to Managing Digital Products and Services
AI-Native and Complexity-Read
Integration of Products and Services Lifecycle
Emphasis on Digital Experience
Continuity with Previous ITIL Versions

Everything you need to know about the new ITIL (version 5) to start.

Benefits

You will understand the key concepts of digital product and service management
You will understand service relationships understand the ITIL Four Dimensions of Product and Service Management
You will understand the ITIL Value System (ITIL VS)
You will understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
You will understand the ITIL Product and Service Lifecycle Model and the value chain activities
You will understand ITIL Management Practices
You will understand the benefits of value stream mapping and management
You will understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
You will prepare for the ITIL Foundation exam (version 5) to obtain an international certificate confirming your competences

Target audience

IT newcomers who want to learn best practices for managing digital products and services throughout their lifecycle
Managers and team leaders responsible for delivering value to customers through digital products and services
Project managers, developers, and IT specialists responsible for designing, building, and implementing changes to digital products and services
Service desk/SOC and support team employees, as well as system administrators responsible for maintaining, delivering, supporting, and securing digital products and services
Product/service owners responsible for their development, delivery, and continuous improvement
Customers and business partners collaborating with IT teams to design, build, deliver, and improve digital products and services
Consultants, IT architects, and external vendors, including IT tool providers, who want to better understand how IT creates value.

Prerequisites

None

Zakres

Course content:

The ITIL® Foundation (version 5) training course is an intensive 2-day program, packed with practical knowledge, real-world examples, exercises, and group discussions to reinforce the important points.

During the training, we will discuss sample exam questions together to prepare you for the certification exam.

The training agenda is as follows:

Day 1

Training introduction
New ITIL
Module 1: Key concepts of digital product and service management
- digital product and service management and its purpose
- product, service, digital product, and digital service as key concepts
- ITIL Product and Service Lifecycle as a core concept of digital product and service management
- service offerings and service interactions
- how service offerings and service interactions support service consumption
- value, value co-creation, cost, and risk in service management
- difference between outputs and outcomes.
Module 2: Service relationships
- how utility, warranty, user experience, and sustainability contribute to value co-creation
- key service relationship concepts, including service provider, service consumer, digital product vendor, service journey, service quality, service level, and Service Level Agreement (SLA)
- basic, cooperative, and collaborative service relationships
Module 3: The ITIL Value System (ITIL VS)
- components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement
- ITIL Value System and its purpose in enabling value co-creation through products and services.
Module 4: Governance
- governance and its role in directing and controlling an organization
- enabling nature of governance and the key activities through which governance supports value co-creation.
Module 5: ITIL Guiding Principles
- how feedback contributes to value co-creation
- how the ITIL Guiding Principles should be applied in different contexts
- how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.

Day 2

Module 6: Value chain and ITIL management practices
- purpose of each ITIL Product and Service Lifecycle activity within the value chain
- key terms and definitions related to value chain activities
- how value chain activities are supported by management practices to enable value creation
- role of management practices within the ITIL Value System
- structure and benefits of the Official ITIL Practice Guides.
Module 7: Value streams: mapping and management
- purpose and key concepts of value stream mapping and management
- relationship between digital value stream mapping and value stream management.
Module 8: Continual improvement
- continual improvement within the ITIL Value System and its role in organizations
- steps of the ITIL Continual Improvement Model.
Module 9: The Four Dimensions of Product and Service Management
- ITIL Four Dimensions of Product and Service management and their importance in a holistic approach
- how AI can assist in the product and service development lifecycle
- ITIL AI Capability Model.
Module 10: ITIL and other frameworks integration
- how ITIL and DevOps complement each other across the product and service lifecycle
- how ITIL practices can effectively collaborate with DevOps ways of working
- why project management is important when applying ITIL practices
- how ITIL can be combined with PRINCE2 Project Management or PRINCE2 Agile to deliver products and services effectively.
Course summary
Exam preparation

Dodatkowe informacje

Additional information:

The training price includes:

Participation in a 2-day ITIL® Foundation (version 5) training course conducted live by an expert trainer
Official electronic Learner Workbook
Official electronic Quick Reference Guide
Syllabus with exam requirements
2 sets of sample exam questions with answers and explanations
ITIL glossary

The training also requires the purchase of an exam package, which includes:

Official ITIL® Foundation (version 5) eBook
Voucher for the ITIL® Foundation (version 5) online exam with On-line Proctor service

Optional services you may be interested in:

Take2 exam insurance
Additional official mock exam (two versions available – A and B)
Annual PeopleCert Plus subscription (includes Take2 insurance and additional mock exams)
ITIL® Foundation (version 5) Official book in paperback in English (eBook version included in the price of the Exam Package)
PeopleCert paper certificate confirming exam completion

Electronic materials are available on the PeopleCert portal after logging in and entering the voucher number.

The exam voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert’s voucher redemption policy.

Training organization

Type of training: public or in-house
Form of delivery: remotely in a Virtual Classroom or on-site; more information (instructor-led live online classes)
Training language: English
Material language: English
Exam: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form

Remote training organization

Each participant should register for a remote training session between 8:30-8:50am CET
The workday will run from 9:00am to 3:30pm CET
There will be several breaks during the working day, including a 60-minute lunch break and 10-minute coffee breaks after each hour of training
A set of accredited training materials is distributed electronically

On-site training organization

The workday will run from 9:00am to 5:00pm CET
A set of accredited training materials is distributed electronically

Accreditation granted to Asseco Data Systems S.A. (Asseco Academy) by PeopleCert International Limited.

ITIL®, Swirl logo™ and ITIL Accredited Training Organization logo® sare registered trade marks of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.

Gwarancje

Gwarancja dopasowania zakresu szkolenia
Warunki programu
1. Warunkiem skorzystania z programu jest zgłoszenie na wybrane szkolenie minimum 7 uczestników o zbieżnych potrzebach rozwojowych i oczekiwaniach wobec zakresu szkolenia.
Gwarancja szkolenia w siedzibie klienta
Program Gwarancja szkolenia w siedzibie Klienta daje możliwość zorganizowania dowolnego kursu w siedzibie Klienta bądź w innym uzgodnionym pomiędzy Klientem a Asseco Data Systems miejscu na terenie Polski. Program pozwala Klientom ograniczyć wydatki związane z podróżami oraz czasem spędzonym poza biurem przez pracowników. Dodatkową korzyścią jest fakt dyspozycyjności osób biorących udział w szkoleniu w nagłych sytuacjach wtedy, gdy pilnie wymagana jest ich obecność na stanowisku pracy. W przypadku skorzystania z programu Klient zapewnia jedynie salę szkoleniową lub konferencyjną niezbędną do przeprowadzenia szkolenia wraz z podłączeniem do Internetu. Wszystkie pozostałe elementy usługi są zapewniane przez Asseco Data Systems, w tym wszystkie wymagane urządzenia, takie jak notebooki, sieć bezprzewodowa, zdalne laboratoria, oprogramowanie oraz catering.

Warunki programu
1. Warunkiem skorzystania z programu jest zgłoszenie na wybrane szkolenie minimum 7 uczestników.
2. Klient jest odpowiedzialny za zapewnienie Sali szkoleniowej lub konferencyjnej niezbędnej do przeprowadzenia szkolenia wraz z podłączeniem do Internetu.
Gwarancja terminu szkolenia
Program Gwarancja terminu szkolenia daje Klientom pewność iż szkolenie, w którym rozważają swój udział odbędzie się w planowanym terminie i lokalizacji. Gwarancja terminu szkolenia to program obejmujący kursy, które odbędą się w planowanym terminie bez względu na ostateczną liczbę uczestników. Wszystkie szkolenia objęte programem są wyróżnione w katalogu szkoleń dedykowaną ikoną

Warunki programu
1. Planowane terminy kursów objętych programem mogą zostać zmienione wyłącznie w przypadku wystąpienia problemów natury organizacyjnej lub technicznej niezależnych od Asseco Data Systems powodujących, że przeprowadzenie kursu nie jest możliwe, a których nie można było przewidzieć. Wówczas Klient zostanie pisemnie poinformowany o okolicznościach oraz otrzyma propozycję kolejnego możliwego terminu.
2. W przypadku wystąpienia okoliczności, o których mowa w pkt. 1 oraz zmiany terminu kursu objętego programem, Klient zostanie poinformowany o ww. okolicznościach, nowych terminach kursu oraz w ramach rekompensaty otrzyma dodatkowy rabat w wysokości 10% bez względu na wysokość wcześniej uzyskanych rabatów.

Egzamin

Annual PeopleCert Plus Membership

PeopleCert Plus 12-month subscription includes:

(1) Extra Mock Exams for each exam you plan to take;

(2) Take2 Resit for any of your exams;

(3) Continuous Professional Development (CPD) to keep your certifications current;

(4) Digital Badges to showcase your exam certifications;

(5) Live Masterclass webinars for subscribers only;

(6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;

Learn more: https://www.peoplecert.org/Membership
PeopleCert hard copy certificate

PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.
Additional Mock Exam – version A
PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

You can choose the language of the exam – Polish, English or other.

Key benefits of taking a PeopleCert Mock Exam:
- Practice before the final exam;
- Focus study efforts on the areas needed;
- Familiarise with the exam environment;
- Tackle exam-anxiety;
- Enhance time-management skills;
- Build mental stamina.
Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.
Additional Mock Exam – version B

PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

You can choose the language of the exam – Polish, English or other.

Key benefits of taking a PeopleCert Mock Exam:

Practice before the final exam;

Focus study efforts on the areas needed;

Familiarise with the exam environment;

Tackle exam-anxiety;

Enhance time-management skills;

Build mental stamina.

Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.
Take2 Exam Re-sit option

Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.

Learn more: https://www.peoplecert.org/Take2
Exam Package: ITIL® Foundation (Learner Kit, eBook, Voucher)
The mandatory exam package includes:
- Official ITIL® Foundation (version 5) eBook,
- Voucher for the ITIL® Foundation (version 5) online exam with On-line Proctor service.
Information about the exam:
- Type: Multiple-choice (1 correct answer out of 4),
- Language: English,
- Number of questions: 40,
- Duration: 60 minutes,
- Pass rate threshold: 65% correct answers (26/40),
- Closed book exam: no books or any materials are allowed,
- Exam version: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form,
- The exam is supervised by PeopleCert; photo ID is required, and the camera and microphone must be turned on during the exam;
- No third parties are allowed in the room during the exam;
- Prerequisites: Completion of an accredited ITIL Foundation training course,
- Exam voucher valid: 12 months from purchase (unless other terms apply in the promotion),
- Certificate valid: 3 years from date of issue, with the possibility of extension.
The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.

*) List of PeopleCert regions

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Online

… jeśli chcesz uczyć się z materiałów dostępnych przez interenet w dowolnym miejscu o dowolnym czasie

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ITIL® FOUNDATION (version 5) in English

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ITIL® FOUNDATION (version 5) in English

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Filtry:

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Szkolenie: ITIL5_FND_EN

ITIL® FOUNDATION (version 5) in English

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