ITIL® Plan, Implement and Control (version 5) in English

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Szkolenie ITIL5_PIC_EN

ITIL® Plan, Implement and Control (version 5) in English

ITIL i zarządzanie usługami ITIL (wersja 5) ITIL Practice Manager (wersja 5)

Akredytacja

Opis szkolenia

Course description:

The 3-day accredited ITIL® Plan, Implement & Control (PIC) pre-bundled course details the following 5 service management practices:

Change Enablement
Release Management
Service Configuration Management
Deployment Management
IT Asset Management.

Learn the service management best practices recommended by IT professionals and start applying them in your daily operations.

ITIL Plan, Implement & Control training is the natural next step in your career development after the ITIL Foundation training.

Benefits

Strategy – Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.
Governance – Understand how organisational governance evaluates, directs and monitors service management activities.
Relationship management – Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.
Certification – We prepare you for the ITIL Plan, Implement & Control exam.

Target audience

Digital and IT Service Manager
Individuals who are responsible for planning, implementing and controlling changes to digital products and IT services
Individuals who have completed the ITIL Foundation course, have learned the basics of the service model and are ready to dive into the practice of IT Service Management.

Prerequisites

ITIL Foundation certificate (version 3, 4 or 5)

Zakres

Course content:

The ITIL® Plan, Implement and Control (version 5) training course is an intensive 3-day program, packed with practical knowledge, real-world examples, exercises, and group discussions to reinforce the important points.

During the training, we will discuss sample exam questions together to prepare you for the certification exam.

The training details the following 5 managing practices:

Change Enablement
Release Management
Service Configuration Management
Deployment Management
IT Asset Management.

For each practice, you will learn:

Key concepts – Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security.
Practice success factors – Introduce the practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.
Practice processes – Explore processes including key activities and learn how to integrate the practices into the organisation’s value stream to enhance collaboration, assurance, and improvement across service delivery processes.
Roles and competencies – Focus on the key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.
Information and technology – Explore how Information and technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.
Partners and suppliers – Focus on the role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organisational goals.
The ITIL capability model – Explore how the capability criteria support the practices’ capability development, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices.
Practice success – Focus on the recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.

Dodatkowe informacje

Additional information:

The price of the course includes:

Participation in a 3-day ITIL® Plan, Implement & Control (PIC) course, delivered live by an expert trainer
Official Learner Workbook for the participant in electronic form
Student Quick Reference Guide in electronic version
Syllabus with exam requirements
2 sample sets of exam questions with answers and explanations
ITIL Glossary.

The mandatory exam package includes:

A set of 5 official eBooks covering the practices discussed in the ITIL® Plan, Implement & Control (PIC) training:
- Change Enablement
- Release Management
- Service Configuration Management
- Deployment Management
- IT Asset Management
Voucher for the ITIL® Plan, Implement & Control (PIC) Online Exam with On-line Proctor Service.

Additional optional services:

PeopleCert paper certificate confirming you have passed the exam
Take2 exam insurance
One year PeopleCert Plus subscription (includes Take2 insurance and additional practice exams).

Electronic materials are available on the PeopleCert portal after logging in and entering the voucher number.

The exam voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert’s voucher redemption policy.

Training organization

Type of training: Public or In-house
Delivery method: On-site or Remote (instructor-led live online classes)
Training language: English
Material language: English

Remote training organization

Each participant should register for a remote training session between 8:30-8:50am CET
The workday will run from 9:00am to 3:30pm CET
There will be several breaks during the working day, including a 60-minute lunch break and 10-minute coffee breaks after each hour of training
A set of accredited training materials is distributed electronically

On-site training organization

The workday will run from 9:00am to 5:00pm CET
A set of accredited training materials is distributed electronically

Accreditation granted to Asseco Data Systems S.A. by PeopleCert International Limited.

ITIL^® is a registered trade mark of PeopleCert International Limited, used under permission of PeopleCert International Limited.

Gwarancje

Gwarancja terminu szkolenia
Program Gwarancja terminu szkolenia daje Klientom pewność iż szkolenie, w którym rozważają swój udział odbędzie się w planowanym terminie i lokalizacji. Gwarancja terminu szkolenia to program obejmujący kursy, które odbędą się w planowanym terminie bez względu na ostateczną liczbę uczestników. Wszystkie szkolenia objęte programem są wyróżnione w katalogu szkoleń dedykowaną ikoną

Warunki programu
1. Planowane terminy kursów objętych programem mogą zostać zmienione wyłącznie w przypadku wystąpienia problemów natury organizacyjnej lub technicznej niezależnych od Asseco Data Systems powodujących, że przeprowadzenie kursu nie jest możliwe, a których nie można było przewidzieć. Wówczas Klient zostanie pisemnie poinformowany o okolicznościach oraz otrzyma propozycję kolejnego możliwego terminu.
2. W przypadku wystąpienia okoliczności, o których mowa w pkt. 1 oraz zmiany terminu kursu objętego programem, Klient zostanie poinformowany o ww. okolicznościach, nowych terminach kursu oraz w ramach rekompensaty otrzyma dodatkowy rabat w wysokości 10% bez względu na wysokość wcześniej uzyskanych rabatów.
Gwarancja dopasowania zakresu szkolenia
Warunki programu
1. Warunkiem skorzystania z programu jest zgłoszenie na wybrane szkolenie minimum 7 uczestników o zbieżnych potrzebach rozwojowych i oczekiwaniach wobec zakresu szkolenia.
Gwarancja szkolenia w siedzibie klienta
Program Gwarancja szkolenia w siedzibie Klienta daje możliwość zorganizowania dowolnego kursu w siedzibie Klienta bądź w innym uzgodnionym pomiędzy Klientem a Asseco Data Systems miejscu na terenie Polski. Program pozwala Klientom ograniczyć wydatki związane z podróżami oraz czasem spędzonym poza biurem przez pracowników. Dodatkową korzyścią jest fakt dyspozycyjności osób biorących udział w szkoleniu w nagłych sytuacjach wtedy, gdy pilnie wymagana jest ich obecność na stanowisku pracy. W przypadku skorzystania z programu Klient zapewnia jedynie salę szkoleniową lub konferencyjną niezbędną do przeprowadzenia szkolenia wraz z podłączeniem do Internetu. Wszystkie pozostałe elementy usługi są zapewniane przez Asseco Data Systems, w tym wszystkie wymagane urządzenia, takie jak notebooki, sieć bezprzewodowa, zdalne laboratoria, oprogramowanie oraz catering.

Warunki programu
1. Warunkiem skorzystania z programu jest zgłoszenie na wybrane szkolenie minimum 7 uczestników.
2. Klient jest odpowiedzialny za zapewnienie Sali szkoleniowej lub konferencyjnej niezbędnej do przeprowadzenia szkolenia wraz z podłączeniem do Internetu.

Egzamin

Additional Mock Exam – version A
PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

You can choose the language of the exam – Polish, English or other.

Key benefits of taking a PeopleCert Mock Exam:
- Practice before the final exam;
- Focus study efforts on the areas needed;
- Familiarise with the exam environment;
- Tackle exam-anxiety;
- Enhance time-management skills;
- Build mental stamina.
Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.
Additional Mock Exam – version B

PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

You can choose the language of the exam – Polish, English or other.

Key benefits of taking a PeopleCert Mock Exam:

Practice before the final exam;

Focus study efforts on the areas needed;

Familiarise with the exam environment;

Tackle exam-anxiety;

Enhance time-management skills;

Build mental stamina.

Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.
PeopleCert hard copy certificate

PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.
Annual PeopleCert Plus Membership

PeopleCert Plus 12-month subscription includes:

(1) Extra Mock Exams for each exam you plan to take;

(2) Take2 Resit for any of your exams;

(3) Continuous Professional Development (CPD) to keep your certifications current;

(4) Digital Badges to showcase your exam certifications;

(5) Live Masterclass webinars for subscribers only;

(6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;

Learn more: https://www.peoplecert.org/Membership
Take2 Exam Re-sit option

Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.

Learn more: https://www.peoplecert.org/Take2
Exam Package: ITIL® Plan, Implement & Control (Learner Kit, eBook, Voucher)
The mandatory exam package includes:
- Official ITIL® Plan, Implement and Control (version 5) eBook,
- Voucher for the ITIL® Plan, Implement and Control (version 5) online exam with On-line Proctor service.
Information about the exam:
- Type: Multiple-choice (1 correct answer out of 4),
- Language: English,
- Number of questions: 60,
- Duration: 90 minutes (candidates taking the exam in a language that is not their native or working language are awarded 25% extra time, that is 113 minutes in total),
- Pass rate threshold: 65% correct answers (39/60),
- Closed book exam: book or other materials are not allowed,
- Exam version: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form,
- The exam is supervised by PeopleCert; photo ID is required, and the camera and microphone must be turned on during the exam;
- No third parties are allowed in the room during the exam;
- Prerequisites: Completion of an accredited ITIL Plan, Implement and Control training course,
- Exam voucher valid: 12 months from purchase (unless other terms apply in the promotion),
- Certificate valid: 3 years from date of issue, with the possibility of extension.
The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.

*) List of PeopleCert regions

Terminarz Szkoleń

Zdalnie

… jeśli cenisz sobie możliwość nauki z trenerem i innymi uczestnikami, z dowolnego miejsca bez konieczności dojazdu.

Stacjonarnie

… jeśli chesz się uczyć, siedząc w jednej sali z trenerem i innymi uczestnikami.

Online

… jeśli chcesz uczyć się z materiałów dostępnych przez interenet w dowolnym miejscu o dowolnym czasie

Filtry:

Gwarancja terminu

lokalizacja:

język:

Szkolenie: ITIL5_PIC_EN

ITIL® Plan, Implement and Control (version 5) in English

Currently, there is no trainings in the selected form.

Filtry:

Gwarancja terminu

lokalizacja:

język:

Szkolenie: ITIL5_PIC_EN

ITIL® Plan, Implement and Control (version 5) in English

Currently, there is no trainings in the selected form.

Filtry:

Gwarancja terminu

form:

język:

Szkolenie: ITIL5_PIC_EN

ITIL® Plan, Implement and Control (version 5) in English

Currently, there is no trainings in the selected form.

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