PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

You can choose the language of the exam – Polish, English or other.

Key benefits of taking a PeopleCert Mock Exam:

• Practice before the final exam;
• Focus study efforts on the areas needed;
• Familiarise with the exam environment;
• Tackle exam-anxiety;
• Enhance time-management skills;
• Build mental stamina.

Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

You can choose the language of the exam – Polish, English or other.

Key benefits of taking a PeopleCert Mock Exam:

Practice before the final exam;

Focus study efforts on the areas needed;

Familiarise with the exam environment;

Tackle exam-anxiety;

Enhance time-management skills;

Build mental stamina.

Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

PeopleCert Plus 12-month subscription includes:

(1) Extra Mock Exams for each exam you plan to take;

(2) Take2 Resit for any of your exams;

(3) Continuous Professional Development (CPD) to keep your certifications current;

(4) Digital Badges to showcase your exam certifications;

(5) Live Masterclass webinars for subscribers only;

(6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;

Learn more: https://www.peoplecert.org/Membership

Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.

Learn more: https://www.peoplecert.org/Take2

PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.

The mandatory exam package includes:

• Official ITIL® Service (version 5) eBook,
• Voucher for the ITIL® Service (version 5) online exam with On-line Proctor service.

Information about the exam:

• Type: Multiple-choice (1 correct answer out of 4),
• Language: English,
• Number of questions: 40,
• Duration: 90 minutes (candidates taking the exam in a language that is not their native or working language are awarded 25% extra time, that is 113 minutes in total),
• Pass rate threshold: TBD,
• Scenario: Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions apply to; for at least one question, candidates will also need to use the ‘Service’ part of the scenario,
• Open book exam: ITIL® Service Official Book should be used, and candidates can make notes inside the book, but no other material is allowed,
• Exam version: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form,
• The exam is supervised by PeopleCert; photo ID is required, and the camera and microphone must be turned on during the exam;
• No third parties are allowed in the room during the exam;
• Prerequisites: Completion of an accredited ITIL Service training course,
• Exam voucher valid: 12 months from purchase (unless other terms apply in the promotion),
• Certificate valid: 3 years from date of issue, with the possibility of extension.

The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.

*) List of PeopleCert regions