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Asseco Academy » Katalog szkoleń » ITIL® Strategy (wersja 5) in English

Szkolenie ITIL5_STRATEGY_EN

ITIL® Strategy (wersja 5) in English

Akredytacja

  • Opis szkolenia
  • Zakres
  • Dodatkowe informacje
  • Gwarancje
  • Egzamin

Opis szkolenia

Accredited ITIL® Strategy (version 5) training now available for pre-order!

Premiere: April 9, 2026.

Find a training date convenient for you or contact us: academy@assecods.pl or +48 801 30 30 30

 

Course description:

3-day accredited ITIL® Strategy (version 5) training provides guidance on developing, implementing, and continually adjusting strategy in volatile, uncertain, complex, and ambiguous (VUCA) environments.

ITIL Strategy is the organizational capability to define, direct, and sustain value creation in dynamic environments. It translates strategic intent into actionable, sustainable change, supports evidence-based decision-making, balances ambition with operational capacity, and maintains relevance through continual learning and adaptation across the service lifecycle.

ITIL Strategy Management Model

Core Themes

  • Strategic alignment between technology and business
  • Building a culture of continual transformation
  • Talent, trust, and investment decision-making
  • Readiness to embrace rapid change and innovation, including AI

Key Messages

  • Helps organizations align technology, investment, and execution with business strategy
  • Supports confident decision-making in complex, fast-changing environments
  • Designed for leaders navigating digital, organizational, and AI-driven change

 

Learn the essentials about the new ITIL (version 5) and see where to start.

 

Benefits

  • Ensures strategic capabilities are fit for purpose and support the organisation’s vision and mission
  • Formalizes and develops existing strategic capabilities with clearer governance and communication
  • Improves the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management
  • Provides clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values

Target audience

  • Leaders with strategic responsibility at all levels of the organization
  • Professionals with tactical responsibility for implementing strategy
  • Professionals with operational responsibility for supporting strategic objectives

Prerequisites

Any ITIL 4 certification or ITIL Foundation (Version 5)

Zakres

Course content:

The ITIL® Strategy (version 5) training course is an intensive 3-day program, packed with practical knowledge, real-world examples, exercises, and group discussions to reinforce the important points.

During the training, we will discuss sample exam questions together to prepare you for the certification exam.

The training agenda is as follows:

 

Day 1

  • Training introduction
  • New ITIL
  • What is ITIL Strategy?
  • Module 1: ITIL Foundation recap
    • digital products, digital services, and their key characteristics
    • how digital products and services create value through service offerings
    • purpose and structure of the ITIL Product and Service Lifecycle Model
    • value chain activities and how they create value through products and services
    • relationships between products, services, value co‑creation, and lifecycle management
  • Module 2: Key concepts of ITIL Strategy
    • concepts of ITIL Strategy, including strategy, digital strategy, vision, purpose, values, and digital transformation
    • digital transformation and the role digital strategy plays in enabling it
    • main characteristics of effective strategy
    • how strategy operates within a VUCA (Volatile, Uncertain, Complex, Ambiguous) environment
    • business and operating models and how they connect to and support strategy
  • Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management
    • strategic considerations related to organizations and people, including culture, structure, and capabilities
    • how strategy shapes relationships with partners and suppliers and influences sourcing decisions
    • strategic role of information and technology in guiding innovation, data use, and digital capability
    • how strategy influences value streams and processes, including design, optimization, and value creation
  • Module 4: The ITIL Strategy Management Model
    • purpose of the ITIL Strategy Management Model
    • structure of the model, including its two cycles (strategy development and strategy implementation) and how they work together
  •  

 

Day 2

  • Module 5: Strategy development cycle
    • purpose and key outputs of the four strategy development cycle activities: ‘observe’, ‘orient’, ‘decide’, ‘plan’
    • how the ITIL Guiding Principles support effective strategy development
    • how PESTLE factors influence strategic direction
    • how internal capabilities and resources shape strategic choices
    • apply each step of the strategy development cycle (‘observe’, ‘orient’, ‘decide’, ‘plan’) at a basic level
  • Module 6: Strategy implementation cycle
    • purpose and key outputs of the strategy implementation cycle
    • how strategic objectives translate into implementation initiatives
    • how execution approaches are selected during implementation planning
    • how strategy implementation balances change with daily operations

 

Day 3

  • Module 7: Strategic capabilities
    • role of leadership, communication, and governance in strategy
    • how innovation and responsible AI contribute to strategic value
    • how OCM, digital ethics, and complexity thinking support strategic change
    • how portfolio and risk management guide strategic decisions
    • how sustainability enables long‑term value creation
  • Module 8: ITIL and other frameworks integration
    • how ITIL and DevOps complement each other across the product and service lifecycle
    • how ITIL practices collaborate with DevOps ways of working
    • importance of project management within the ITIL framework
    • how ITIL can be combined with PRINCE2 Project Management and/or PRINCE2 Agile to deliver products and services
  • Course summary
  • Exam preparation

Dodatkowe informacje

Additional information:

The training price includes:

  • Participation in a 3-day ITIL® Strategy (version 5) training course conducted live by an expert trainer
  • Official electronic Learner Workbook
  • Official electronic Quick Reference Guide
  • Syllabus with exam requirements
  • 2 sets of sample exam questions with answers and explanations
  • ITIL glossary

The training also requires the purchase of an exam package, which includes:

  • Official ITIL® Strategy (version 5) eBook
  • Voucher for the ITIL® Strategy (version 5) online exam with On-line Proctor service

 

Optional services you may be interested in:

  • Take2 exam insurance
  • Additional official mock exam (two versions available – A and B)
  • Annual PeopleCert Plus subscription (includes Take2 insurance and additional mock exams)
  • ITIL® Strategy (version 5) Official book in paperback in English (eBook version included in the price of the Exam Package)
  • PeopleCert paper certificate confirming exam completion

 

Electronic materials are available on the PeopleCert portal after logging in and entering the voucher number.

The exam voucher can be redeemed by taking the exam in Poland or in another country in PeopleCert Region 3. If the exam voucher is redeemed outside PeopleCert Region 3, Asseco Academy has the right to issue the customer an invoice for the difference in price between the region of purchase and the region of use. This is in accordance with PeopleCert’s voucher redemption policy.

 

Training organization

  • Type of training: public or in-house
  • Form of delivery: remotely in a Virtual Classroom or on-site; more information (instructor-led live online classes)
  • Training language: English
  • Material language: English
  • Exam: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form

 

Remote training organization

  • Each participant should register for a remote training session between 8:30-8:50am CET
  • The workday will run from 9:00am to 3:30pm CET
  • There will be several breaks during the working day, including a 60-minute lunch break and 10-minute coffee breaks after each hour of training
  • A set of accredited training materials is distributed electronically

 

On-site training organization

  • The workday will run from 9:00am to 5:00pm CET
  • A set of accredited training materials is distributed electronically

 

Accreditation granted to Asseco Data Systems S.A. (Asseco Academy) by PeopleCert International Limited.

ITIL®, Swirl logo™ and ITIL Accredited Training Organization logo® sare registered trade marks of PeopleCert International Limited, used under permission of PeopleCert International Limited. All rights reserved.

Gwarancje

  • Gwarancja terminu szkolenia

    Program Gwarancja terminu szkolenia daje Klientom pewność iż szkolenie, w którym rozważają swój udział odbędzie się w planowanym terminie i lokalizacji. Gwarancja terminu szkolenia to program obejmujący kursy, które odbędą się w planowanym terminie bez względu na ostateczną liczbę uczestników. Wszystkie szkolenia objęte programem są wyróżnione w katalogu szkoleń dedykowaną ikoną

    Warunki programu

    1. Planowane terminy kursów objętych programem mogą zostać zmienione wyłącznie w przypadku wystąpienia problemów natury organizacyjnej lub technicznej niezależnych od Asseco Data Systems powodujących, że przeprowadzenie kursu nie jest możliwe, a których nie można było przewidzieć. Wówczas Klient zostanie pisemnie poinformowany o okolicznościach oraz otrzyma propozycję kolejnego możliwego terminu.
    2. W przypadku wystąpienia okoliczności, o których mowa w pkt. 1 oraz zmiany terminu kursu objętego programem, Klient zostanie poinformowany o ww. okolicznościach, nowych terminach kursu oraz w ramach rekompensaty otrzyma dodatkowy rabat w wysokości 10% bez względu na wysokość wcześniej uzyskanych rabatów.
  • Gwarancja szkolenia w siedzibie klienta

    Program Gwarancja szkolenia w siedzibie Klienta daje możliwość zorganizowania dowolnego kursu w siedzibie Klienta bądź w innym uzgodnionym pomiędzy Klientem a Asseco Data Systems miejscu na terenie Polski. Program pozwala Klientom ograniczyć wydatki związane z podróżami oraz czasem spędzonym poza biurem przez pracowników. Dodatkową korzyścią jest fakt dyspozycyjności osób biorących udział w szkoleniu w nagłych sytuacjach wtedy, gdy pilnie wymagana jest ich obecność na stanowisku pracy. W przypadku skorzystania z programu Klient zapewnia jedynie salę szkoleniową lub konferencyjną niezbędną do przeprowadzenia szkolenia wraz z podłączeniem do Internetu. Wszystkie pozostałe elementy usługi są zapewniane przez Asseco Data Systems, w tym wszystkie wymagane urządzenia, takie jak notebooki, sieć bezprzewodowa, zdalne laboratoria, oprogramowanie oraz catering.

    Warunki programu

    1. Warunkiem skorzystania z programu jest zgłoszenie na wybrane szkolenie minimum 7 uczestników.
    2. Klient jest odpowiedzialny za zapewnienie Sali szkoleniowej lub konferencyjnej niezbędnej do przeprowadzenia szkolenia wraz z podłączeniem do Internetu.
  • Gwarancja dopasowania zakresu szkolenia

    Warunki programu

    1. Warunkiem skorzystania z programu jest zgłoszenie na wybrane szkolenie minimum 7 uczestników o zbieżnych potrzebach rozwojowych i oczekiwaniach wobec zakresu szkolenia.

Egzamin

  • Additional Mock Exam – version A

    PeopleCert Official Mock Exam – Version A. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with thxe examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    • Practice before the final exam;
    • Focus study efforts on the areas needed;
    • Familiarise with the exam environment;
    • Tackle exam-anxiety;
    • Enhance time-management skills;
    • Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Additional Mock Exam – version B

    PeopleCert Official Mock Exam – Version B. This is a full, timed and marked exam arranged to give you a feel of the real exam and help you familiarize with the examination interface. There are 2 different official mock exams available – version A or B.

    You can choose the language of the exam – Polish, English or other.

    Key benefits of taking a PeopleCert Mock Exam:

    Practice before the final exam;

    Focus study efforts on the areas needed;

    Familiarise with the exam environment;

    Tackle exam-anxiety;

    Enhance time-management skills;

    Build mental stamina.

    Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the exam simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers.

  • Annual PeopleCert Plus Membership

    PeopleCert Plus 12-month subscription includes:

    (1) Extra Mock Exams for each exam you plan to take;

    (2) Take2 Resit for any of your exams;

    (3) Continuous Professional Development (CPD) to keep your certifications current;

    (4) Digital Badges to showcase your exam certifications;

    (5) Live Masterclass webinars for subscribers only;

    (6) Project & ITSM Resources including 34 updated ITIL4 practice guides, over 200 official templates, job role profiles, whitepapers, video tutorials, case studies, research reports, and more;

    Learn more: https://www.peoplecert.org/Membership

  • Take2 Exam Re-sit option

    Take2 can reduce your exam day stress, because if the result isn’t as expected, you get a free re-sit.

    Take2 costs just a fraction of the exam fee, helping you avoid purchasing the full-priced exam again.

    Schedule your re-sit exam at your convenience, with up to 6 months to prepare, and take it from the comfort of your home or office.

    The free re-sit is specific to the exam voucher purchased; it is non-transferable and non-refundable if not used. Only vouchers valid for 12 months are eligible.

    Learn more: https://www.peoplecert.org/Take2

     

  • PeopleCert hard copy certificate

    PeopleCert paper certificate with hologram confirming that you have passed the exam – optional purchase.

    At no additional cost, you will receive an e-certificate issued within 2 days of the exam date.

  • Exam Package: ITIL® Strategy (Learner Kit, eBook, Voucher)

    The mandatory exam package includes:

    • Official ITIL® Strategy (version 5) eBook,
    • Voucher for the ITIL® Strategy (version 5) online exam with On-line Proctor service.

    Information about the exam:

    • Type: Multiple-choice (1 correct answer out of 4),
    • Language: English,
    • Number of questions: 40,
    • Duration: 90 minutes (candidates taking the exam in a language that is not their native or working language are awarded 25% extra time, that is 113 minutes in total),
    • Pass rate threshold: TBD,
    • Scenario: Candidates should use the ITIL Car Rental Scenario, which gives background information that the questions apply to; for at least one question, candidates will also need to use the ‘Strategy’ part of the scenario,
    • Open book exam: ITIL® Strategy Official Book should be used, and candidates can make notes inside the book, but no other material is allowed,
    • Exam version: Voucher for an online exam proctored by PeopleCert – date individually agreed by the participant; for in-house groups, the exam can be taken online in the training room or in paper form,
    • The exam is supervised by PeopleCert; photo ID is required, and the camera and microphone must be turned on during the exam;
    • No third parties are allowed in the room during the exam;
    • Prerequisites: Completion of an accredited ITIL Experience training course,
    • Exam voucher valid: 12 months from purchase (unless other terms apply in the promotion),
    • Certificate valid: 3 years from date of issue, with the possibility of extension.

    The exam voucher can be redeemed by taking the exam in Poland or in another country within PeopleCert Region 3*. If the exam voucher is redeemed outside PeopleCert Region 3*, Asseco Academy has the right to issue the customer with an invoice for the difference in price between the region where the voucher was purchased and the region where it was used. This is in accordance with PeopleCert’s voucher redemption policy.

    *) List of PeopleCert regions

Terminarz Szkoleń

Zdalnie

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Stacjonarnie

… jeśli chesz się uczyć, siedząc w jednej sali z trenerem i innymi uczestnikami.

Online

… jeśli chcesz uczyć się z materiałów dostępnych przez interenet w dowolnym miejscu o dowolnym czasie

Filtry:

Szkolenie: ITIL5_STRATEGY_EN

ITIL® Strategy (wersja 5) in English

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Currently, there is no trainings in the selected form.

Filtry:

Szkolenie: ITIL5_STRATEGY_EN

ITIL® Strategy (wersja 5) in English

Data
Lokalizacja
Język
Dodatkowe informacje
Cena

Currently, there is no trainings in the selected form.

Filtry:

Szkolenie: ITIL5_STRATEGY_EN

ITIL® Strategy (wersja 5) in English

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Dodatkowe informacje
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Currently, there is no trainings in the selected form.

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