We will introduce you and your team to the world of IT services. We will answer key questions – What is value? Who is who in a service model? How do you deliver value with services? How to adapt an agile culture and DevOps practices to service delivery? How to get started with a service model and how to strive for excellence?

According to the World Bank, already 2/3 of the global economy is services. Almost all services today are supported by IT, whether we are talking about financial services, telecommunications, education, entertainment or healthcare. IT is becoming an integral part of every business model and a source of competitive advantage. As a result, organizations that invest today in creating, developing and improving their IT Service Management capabilities will reap tremendous benefits.

We know IT Service Management. According to the latest Computerworld TOP200 report, Asseco Group is the largest IT service provider in Poland and a leader in digitalization in the country. We are practitioners. Asseco Academy is also the largest IT training provider in Poland, and we have been involved in IT Service Management and ITIL for over 20 years. We are pioneers – we were the first to introduce IT Service Management training in Poland and we continue to promote this approach.

Benefits

• What is the service model based on?
• Why are services important to customers?
• What is a service?
• How do you deliver value through services?
• How do various market models and frameworks support service management?
• What are the trends in the service management market?

Target audience

• Organizations looking to raise service awareness and strengthen customer-centric attitudes
• Individuals starting their service management journey
• Individuals who create, deliver, support and purchase services (IT-enabled or)
• IT professionals and managers who want to learn how the IT service model works

Prerequisites

None